Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Imani Dixon

Buffalo,NY

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Problem solver, networker and consensus builder.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Leader

People Inc.
09.2016 - Current
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Built strong relationships with individuals through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.

Customer Service Representative

Center One
07.2015 - 09.2016


  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Associate of Science - Business Administration

Erie Community College
Buffalo, NY
06.2014

Skills

  • Problem-Solving
  • Team motivation
  • Behavior redirection
  • Compassionate Caregiving
  • Medication Administration
  • Behavioral Management

Certification

  • SCIP-R Training - 2016
  • CPR Training - 2016

Timeline

Team Leader

People Inc.
09.2016 - Current

Customer Service Representative

Center One
07.2015 - 09.2016

Associate of Science - Business Administration

Erie Community College

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Imani Dixon