Summary
Overview
Work History
Education
Salesforce Certifications
Timeline
Generic

Imani El Amin

CRM Business Architect
Atlanta,GA

Summary

CRM Solution and Business Architect with 10+ years of experience in architecture, design, and management. Proficient in the analysis, configuration, and implementation of CRM platforms expressed through 13 Salesforce certifications. Passionate about leveraging the power of technology to drive business growth and improve the end-user experience.

Overview

12
12
years of professional experience

Work History

Senior Consultant

Deloitte
07.2023 - Current
  • Streamlined project management processes, improving efficiency and reducing overall costs.
  • Increased client satisfaction by providing tailored consulting services and effective problem-solving strategies.
  • Implemented data-driven approaches for assessing project success, continuously refining processes based on insights gained over time.

Solution & Business Architect

Dell Secureworks
11.2021 - 2 2023
  • Created strong relationships with key decision makers as trusted consultant helping to define and improve business processes
  • Created and implemented business case process to support corporate objectives using measurable objectives as a guiding mission
  • Conceptualized and implemented new development lifecycle (with tooling) to support comprehensive deployments and streamline audit processes
  • Worked with internal customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution
  • Conducted technical workshops and education sessions for IT leaders, architects, developers, and business stakeholders

Solution Principal

Slalom Consulting
11.2020 - 11.2021
  • Created detailed Salesforce development roadmaps and plans to inform client vision

Senior Salesforce Solution Architect

Rackspace
04.2019 - 10.2020
  • Trusted partner of Salesforce solution architecture for more than 15 implementations

Senior Salesforce Engineer

Relation Edge LLC
03.2018 - 03.2019
  • Created and documented functionality specifications and detailed design, working closely with Architects to implement desired system architecture

Salesforce Consultant

Ad Victoriam Solutions
01.2016 - 03.2018
  • Facilitated discovery sessions resulting in technical design documentation that met clients' business needs

CRM Administrator

Lancope Inc
04.2015 - 12.2015
  • Created solutions using functionality, such as, visual workflow, process builder, and custom buttons

System Admin Sr Analyst

Dell SecureWorks
04.2013 - 04.2015
  • Performed operational Salesforce tasks: managing users, creating reports and dashboards, and monitoring data integrity

Sales Support Analyst

Dell SecureWorks
12.2011 - 03.2013
  • Developed solutions for business challenges and improved data management process to match evolving sales processes

Education

Bachelor of Arts (BBA) - Business Administration, Marketing -

Howard University
Washington, DC

Salesforce Certifications

  • Administrator
  • Advanced Administrator
  • Community Cloud Consultant
  • CPQ Specialist
  • Data Architecture & Management Designer
  • Field Service Lightning Consultant
  • Marketing Cloud Consultant
  • Marketing Cloud Email Specialist
  • Pardot Consultant
  • Pardot Specialist
  • Platform App Builder
  • Sales Cloud Consultant
  • Service Cloud Consultant

Timeline

Senior Consultant

Deloitte
07.2023 - Current

Solution & Business Architect

Dell Secureworks
11.2021 - 2 2023

Solution Principal

Slalom Consulting
11.2020 - 11.2021

Senior Salesforce Solution Architect

Rackspace
04.2019 - 10.2020

Senior Salesforce Engineer

Relation Edge LLC
03.2018 - 03.2019

Salesforce Consultant

Ad Victoriam Solutions
01.2016 - 03.2018

CRM Administrator

Lancope Inc
04.2015 - 12.2015

System Admin Sr Analyst

Dell SecureWorks
04.2013 - 04.2015

Sales Support Analyst

Dell SecureWorks
12.2011 - 03.2013

Bachelor of Arts (BBA) - Business Administration, Marketing -

Howard University
Imani El AminCRM Business Architect