Imani Everett
Newark,NJ
Summary
Recognized for exceptional customer service and team collaboration, ensuring a secure environment while maintaining discretion and confidentiality. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Unarmed Security Officer
Allied Universal Security Services
01.2024 - Current
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled commercial property and associated parking garage.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Trained new security personnel to remain vigilant, apply best practices and comply with policies and procedures.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
Mail Handler Assistant
United States Post Office
05.2021 - 12.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Inspected mail for damages and took appropriate action to deliver in good condition.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Maintained high level of confidentiality with mail items in line with regulations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Worked well in a team setting, providing support and guidance.
Shift Manager
McDonald's
06.2022 - 01.2023
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Customer Service Cashier
Chuck E Cheese
01.2018 - 08.2020
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Education
No Degree -
Superior School Or Real Estate
Charlotte, NCHigh School Diploma -
East Side High School
Newark, NJ06-2020
Skills
- Emergency response coordination
- Situational awareness
- First aid administration
- Incident reporting
- Facility security
- Rules Enforcement
- Crisis prevention intervention
- Product restocking
- Loss prevention
- Customer service
- Attention to detail
- Complex Problem-solving
- Maintaining equipment
- Deadline oriented
- Safety procedures
- Team collaboration
- Analytical thinking
- Flexible and adaptable
- Discretion and confidentiality
Timeline
Unarmed Security Officer
Allied Universal Security Services
01.2024 - Current
Shift Manager
McDonald's
06.2022 - 01.2023
Mail Handler Assistant
United States Post Office
05.2021 - 12.2023
Customer Service Cashier
Chuck E Cheese
01.2018 - 08.2020
No Degree -
Superior School Or Real Estate
High School Diploma -
East Side High School
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