Imani Fields
Summary
Experienced Room Attendant with over 5 years in high-pressure hotel settings. Specializes in upholding cleanliness standards, fulfilling guest requests, and conducting thorough inspections to enhance guest satisfaction. Committed to delivering a welcoming atmosphere and ensuring operational efficiency in both independent and team environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Room Attendant
Aloft Hotel
Philadelphia
08.2023 - Current
- Cleaned and organized guest rooms according to established hotel standards.
- Replenished linens, toiletries, and amenities for guest satisfaction.
- Responded promptly to guest requests for additional items or services.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Provided exceptional customer service while interacting with guests, contributing to positive guest feedback.
- Ensured cleanliness of common areas, including lobbies and hallways, to enhance guest experience.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Stocked linen closets with fresh supplies of sheets, towels, and other linens.
- Reported maintenance issues to ensure timely resolution and comfort.
- Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
- Inspected furniture for damage or stains in between guest stays.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Trained new room attendants on company policies and cleaning procedures, fostering a knowledgeable and efficient team.
- Provided guests with information about local attractions and services using a variety of resources.
Room Attendant
The Bellevue Hotel
Philadelphia
06.2020 - 07.2023
- Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
- Cleaned and organized guest rooms according to established hotel standards.
- Replenished linens, toiletries, and amenities to ensure guest satisfaction.
- Responded promptly to guest requests for additional items or services.
- Maintained cleanliness of common areas, including lobbies and hallways, to create a welcoming environment.
- Reported maintenance issues to ensure timely resolution and comfort.
- Collaborated with team members to improve guest experience and service delivery.
Education
High School Diploma -
Keystone Job Corps Center
Drums, PA 06.2017 - 04.2018
Skills
- Room cleaning
- Floor cleaning
- Cleaning operations
- Cleaning methods
- Sanitation protocols
- Room setup
- Bed making
- Linen change
- Room assessment
- Guest services
- Guest engagement
- Request handling
- Time optimization
- Cleaning operations procedures
- Team development
- Onboarding new staff
- Collaborative work
- Effective communication
- Onboarding new staff
CUST
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Timeline
Room Attendant
Aloft Hotel
08.2023 - Current
Room Attendant
The Bellevue Hotel
06.2020 - 07.2023
High School Diploma -
Keystone Job Corps Center
06.2017 - 04.2018