Jaelicia Bibbs
Summary
Highly motivated professional with a strong background in education, customer service, and hospitality. Skilled in creating positive learning environments, managing customer interactions, and handling administrative responsibilities. Demonstrated ability to implement effective instructional strategies, improve customer satisfaction, and maintain financial accuracy in fast-paced settings.
Overview
9
9
years of professional experience
Work History
Night Auditor
Hilton Garden Inn Hotel
06.2024 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversee night operations, ensuring smooth check-ins, check-outs, and guest inquiries.
- Perform end-of-day financial audits, reconcile accounts, and generate reports.
- Address guest concerns promptly, ensuring high levels of customer satisfaction.
- Maintain security protocols, ensuring a safe and comfortable environment for guests.
- Collaborate with the front desk and management to improve operational efficiency.
Permanent Substitute Teacher
Peach County Board Of Education
08.2021 - Current
- Implement lesson plans and deliver instruction across multiple subjects to support student learning.
- Manage classroom behavior, enforce routines, and foster a positive learning environment.
- Adapt teaching methods to accommodate diverse learning styles and student needs.
- Collaborate with staff and parents to promote academic success and student development.
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Customer Service Supervisor
GEICO
02.2016 - 08.2021
- Managed a team of customer service representatives, providing coaching and performance feedback.
- Resolved escalated customer concerns, ensuring high levels of client satisfaction.
- Developed and implemented training programs to enhance employee efficiency.
- Maintained detailed reports on customer interactions and service improvements.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
New Car Sales Consultant
Jeff Smith Kia
12.2015 - 02.2016
- Managed a team of customer service representatives, providing coaching and performance feedback.
- Developed and implemented training programs to enhance employee efficiency.
- Maintained detailed reports on customer interactions and service improvements.
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
Education
Bachelor of Science - Biology
Albany State University
Albany, GABachelor of Science - Education
Western Governors University
Salt Lake City, UT07-2025
High School Diploma -
Perry High School
Perry, GA05.2010
Skills
- Strong interpersonal and communication skills
- Lesson planning and instructional design
- Differentiated learning techniques
- Classroom management and student engagement
- Customer service and conflict resolution
- Financial reporting and auditing
- Proficiency in Microsoft Office and POS systems
- Front desk operations
- Multitasking and organization
- Strong work ethic
- Problem-solving
- Punctual and dependable
Education and Training
true,other,other
Timeline
Night Auditor
Hilton Garden Inn Hotel
06.2024 - Current
Permanent Substitute Teacher
Peach County Board Of Education
08.2021 - Current
Customer Service Supervisor
GEICO
02.2016 - 08.2021
New Car Sales Consultant
Jeff Smith Kia
12.2015 - 02.2016
High School Diploma -
Perry High School
Bachelor of Science - Biology
Albany State University
Bachelor of Science - Education
Western Governors University
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