Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Imani Goudeaux

Port Arthur

Summary

Dedicated and dependable professional with a strong work ethic and proven track record of reliability. A fast learner who adapts quickly to new challenges and constantly delivering high quality results. A valuable asset to any team, known for commitment, efficiency, and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Service Technician

Vallen Safety Services
03.2020 - Current
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Assistant Restaurant Manager

Edith's Place
11.2017 - 02.2020
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

CNA

Magnolia Manor Nursing Home
09.2015 - 10.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Customer Service Representative

Alorica
07.2010 - 08.2015
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

CPT - Nursing

SETX Phlebotomy Institue
Beaumont
06-2025

Memorial High School
Port Arthur
06-2010

CNA License - Nursing

Stilwell Technical Center
Port Arthur, TX
06-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payroll
  • Customer Support
  • Call center operations
  • Microsoft PowerPoint
  • Staff training
  • Patient care
  • Time management
  • Medical terminology

Certification

  • CNA - Certified Nurse Assistant
  • PT - Phlebotomy Technician

Timeline

Service Technician

Vallen Safety Services
03.2020 - Current

Assistant Restaurant Manager

Edith's Place
11.2017 - 02.2020

CNA

Magnolia Manor Nursing Home
09.2015 - 10.2017

Customer Service Representative

Alorica
07.2010 - 08.2015

CPT - Nursing

SETX Phlebotomy Institue

Memorial High School

CNA License - Nursing

Stilwell Technical Center

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