Imani Guyton
Canton,GA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Team Leader Manager
Eden Smoothies
Woodstock, GA
09.2024 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Developed strong relationships with cross-functional departments to support successful project execution.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Sales Associate
ASICS Outlet Store
Canton, GA
07.2022 - 09.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items using persuasive selling technique.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Coffee Shop Worker
Dunkin Doughnuts
Canton, GA
08.2022 - 08.2023
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Promoted additional items with beverages, increasing store sales.
Education
High School Diploma -
Sequoyah High School
Canton, GA05.2023
Skills
- Adobe Systems Adobe Acrobat
- Microsoft Windows
- Verbal Communication
- Product Promotion
- Money Handling
- Time Management
- Product and Service Sales
- Microsoft Outlook
- Cash Register Operation
- Microsoft Office
- Guest Relations
- Customer Service
- Teamwork and collaboration
- Computer skills
- Problem resolution
- Work Planning and Prioritization
- Performance evaluations
Languages
Spanish
Limited Working
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Avid Reader
- Crafting and DIY Projects
- Historical Exploration
- Language Learning
Timeline
Team Leader Manager
Eden Smoothies
09.2024 - Current
Coffee Shop Worker
Dunkin Doughnuts
08.2022 - 08.2023
Sales Associate
ASICS Outlet Store
07.2022 - 09.2024
High School Diploma -
Sequoyah High School