Summary
Overview
Work History
Education
Skills
Certification
Assessments
References
Timeline
Generic

Imani Harden

Spring,TX

Summary

Experienced insurance verifier and administrative professional with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about medical terminology, logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Verification/Clerical Administrator

Millennium Physicians Respiratory And Sleep
08.2021 - Current
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Maintained confidentiality of sensitive information, adhering to privacy policies and procedures.
  • Assisted with human resources tasks such as employee onboarding, training coordination, and benefits administration.
  • Enhanced customer satisfaction with prompt responses to inquiries and professional problem-solving skills.
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Achieved insurance pre-authorizations to enable timely patient procedures.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Obtained payments from patients and scanned identification and insurance cards.

Medical Records Clerk

Veterans Evaluation Services
02.2020 - 07.2021
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Supported medical staff by providing organized and accurate medical records.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.

Administrative Assistant

HCA Houston Northwest
02.2018 - 01.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Created and maintained databases to track and record customer data.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

Inbound Team Leader

CVS Distribution Center
01.2017 - 01.2018
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Controlled inventory transactions to reconcile ordering processes with demand forecasts.
  • Conducted regular performance reviews for distribution staff, providing constructive feedback and setting goals for improvement.

Health Care Representative

Sutherland Global
03.2014 - 12.2016
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Boosted customer retention by promptly handling complaints and providing appropriate solutions.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.

Education

Associate of Arts - Liberal Arts And General Studies

Lone Star College
Houston, TX
01.2019

High School Diploma -

Early College Academy High School
Houston, TX
05.2015

Skills

  • File Organization
  • Scheduling appointments
  • Confidentiality handling
  • Typing Speed 60-85 WPM
  • Database entry
  • Filing systems
  • Records Management Software
  • Microsoft proficient
  • Information Processing
  • Document Editing
  • Data Entry and 10-Key
  • Staff Training
  • Staff Supervision

Certification

  • HIPAA
  • Medical terminology
  • First Aid Certification

Assessments

  • Technical Support, Expert, 10/2022
  • Problem Solving, Highly Proficient, 01/2022
  • Call Center Customer Service, Highly Proficient, 09/2022
  • Reliability, Highly Proficient, 06/2023
  • Spreadsheets with Microsoft Excel, Completed, 06/2023
  • Scheduling, Proficient, 05/2023
  • Customer Service, Proficient, 01/2023
  • Customer Focus & Orientation, Proficient, 10/2022
  • Attention to Detail, Proficient, 01/2023

References

  • Kesha'Marie Gomez , (510) 565-2219
  • Tiana Woodley , (346) 664-8326

Timeline

Insurance Verification/Clerical Administrator

Millennium Physicians Respiratory And Sleep
08.2021 - Current

Medical Records Clerk

Veterans Evaluation Services
02.2020 - 07.2021

Administrative Assistant

HCA Houston Northwest
02.2018 - 01.2020

Inbound Team Leader

CVS Distribution Center
01.2017 - 01.2018

Health Care Representative

Sutherland Global
03.2014 - 12.2016

Associate of Arts - Liberal Arts And General Studies

Lone Star College

High School Diploma -

Early College Academy High School

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Imani Harden