Imani Haskell
Garner,NC
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Rack Room Shoes Inc.
Garner, NC
06.2021 - 11.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained sales associates in product specifications, sales incentives, and selling techniques.
- Handled tougher customers and clients to assist all lower-level employees and maintain excellent customer service.
- Co-managed numerous after hour inventory counts.
- Maintained store layout organization by placing new stock in accurate places and by moving full runs of merchandise around when necessary.
- Handled in store and online orders for customers as well as assisted individuals with tracking issues.
- Received, shipped out, and stored merchandise from the main stockroom.
- Coordinated with vendors and resolved store maintenance issues.
Overnight Stock Associate
Walmart Inc.
Raleigh, NC
02.2021 - 05.2021
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Online Personal Shopper/Cashier
Harris Teeter Supermarkets Inc.
Fuquay-Varina, NC
07.2019 - 02.2021
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Assisted in training and mentoring new employees on how to operate the register and master front end protocol to help boots customer service.
Cashier
Harris Teeter Supermarkets Inc.
Gainesville, VA
08.2017 - 06.2019
- Handled cash transactions, issued cashier's checks as well as scanned, and bagged grocery items.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
Education
Associate of Arts - Graphic Design
Wake Technical Community College
Raleigh, NC07.2024
High School Diploma -
Battlefield High School
Haymarket, VA06.2018
Skills
- Leadership/Management Skills
- Merchandise Organization
- Employee Training
- Finance and Accounting Oversight
- Customer Service
- Warehouse Skills
- Detail Oriented
- Conflict Resolution
- Computer Skills
- Written and Oral Communication
Professional Accomplishments
- Started as a Team Lead and was able to move up to Assistant Manager at Rack Room Shoes in less than a year.
- Single-handedly stopped two individuals from stealing merchandise in two different scenarios by being vigilant and aware.
- Was able to personally collect over $300 in donations bi-annually from customers for a fundraiser that assists needy children in getting shoes for the school year.
- Built on my prior knowledge of high school Spanish and developed a better understanding, due to the customer base that I was around, and was able to successfully assist their needs on multiple occasions.
Professional Skills
- Energetic employee with aspiration to work hard and eagerness to learn new roles and processes which support various departments.
- Dependable individual with exceptional people skills who positively interacts with customers and co-workers alike in retail environment.
- Hardworking professional well-versed in handling difficult tasks and using problem solving skills through creativity and communication.
Timeline
Assistant Store Manager
Rack Room Shoes Inc.
06.2021 - 11.2023
Overnight Stock Associate
Walmart Inc.
02.2021 - 05.2021
Online Personal Shopper/Cashier
Harris Teeter Supermarkets Inc.
07.2019 - 02.2021
Cashier
Harris Teeter Supermarkets Inc.
08.2017 - 06.2019
Associate of Arts - Graphic Design
Wake Technical Community College
High School Diploma -
Battlefield High School