Imani Henry
Pembroke Pines,Florida
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Goal-oriented administrative and customer service professional experienced in office management, financial administration and tenant relations. Knowledgeable about collection procedures, violations, and eviction orders. Advanced skills in Microsoft Office, EMR system, and more. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Surgical Coordinator
Bright Plastic Surgery
04.2024 - Current
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Answered up to 100 telephone calls to offer office information, answer questions, and direct calls to staff per day.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Updated patient records to reflect upcoming surgeries and medical histories.
Front Desk Receptionist/Post Op Manager
Bright Plastic Surgery
06.2021 - 04.2024
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Answered 50 telephone calls to offer office information, answer questions, and direct calls to staff per day.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Supported office staff and operational requirements with administrative tasks.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages, scheduling appointments, and handling patient inquiries.
Cashier
Au Bon Pain
01.2019 - 06.2020
- Restocked shelves with current merchandise, taking time to arrange attractive, eye-catching displays
- Engaged customers and built connections using a positive, upbeat attitude
- Followed recipes to prepare food according to company guidelines and in compliance with safe food handling procedures
- Monitored dining area and employee workstations to quickly clean up spills and restock supplies
- Lifted up to 50 pounds at once.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Wellness Consultant
Massage Envy Spa
01.2018 - 01.2019
- Continuously classified and filed records to keep the system efficient and all information organized
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
- Improved client wellness by conducting comprehensive assessments and designing personalized programs.
- Enhanced client satisfaction through consistent communication, support, and ongoing progress evaluations.
Education
Associate Degree - Psychology
Broward College
Fort Lauderdale, FL09.2021
Diploma -
West Broward High School
Pembroke Pines, FL06.2016
Skills
- POS systems
- Customer service
- Microsoft Office
- Cash Handling
- Clerical Support
- File Organization
- Office Administration
- Front Office Management
- Patient coordination
- Preoperative/Postoperative preparation
- Medical Office Experience
- Strong Communication Skills
- Checking in patients
- EHR systems expertise
- Maintaining confidentiality
- Updating charts
- Patient Relations
- Schedule Coordination
Timeline
Surgical Coordinator
Bright Plastic Surgery
04.2024 - Current
Front Desk Receptionist/Post Op Manager
Bright Plastic Surgery
06.2021 - 04.2024
Cashier
Au Bon Pain
01.2019 - 06.2020
Wellness Consultant
Massage Envy Spa
01.2018 - 01.2019
Associate Degree - Psychology
Broward College
Diploma -
West Broward High School
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