Imani Hernandez
Syracuse
Summary
Compassionate Mental Health Therapy Aide at Hutchings Psychiatric Center, skilled in crisis intervention and therapeutic communication. Enhanced patient well-being through individualized care plans and effective documentation, fostering a supportive environment that promoted emotional regulation and self-care. Trained new staff, contributing to a skilled workforce and improved patient outcomes.
Overview
12
12
years of professional experience
Work History
Mental Health Therapy Aide
Hutchings Psychiatric Center
03.2016 - Current
- Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in mental health care.
- Promoted self-help skills among patients by teaching them daily living activities such as personal hygiene tasks or meal preparation.
- Enhanced communication between staff and patients through effective documentation and reporting of patient progress and concerns.
- Provided compassionate support to patients during group therapy sessions, fostering a positive environment for growth and healing.
- Improved patient well-being by implementing individualized care plans and therapeutic interventions.
- Trained new Mental Health Therapy Aides on best practices, contributing to a skilled workforce within the facility.
- Established trust and rapport with patients, enabling more productive therapy sessions and better overall outcomes.
- Ensured patient safety and maintained a secure facility by conducting regular safety checks and adhering to strict protocols.
- Managed behavioral issues professionally using established techniques, maintaining an orderly therapeutic environment conducive to healing process.
Lead Hostess/Front of House Employee
Dave & Buster's
09.2013 - 04.2016
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
- Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when short staffed.
Restaurant Hostess
Margaritaville
01.2015 - 04.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Thomas J Corcoran High School
Syracuse, NY08-2011
Skills
- Anxiety reduction
- Depression management
- Emotional regulation
- Therapeutic communication
- Crisis intervention
- Safety and risk assessments
- Trauma-informed care
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Self-care promotion
Timeline
Mental Health Therapy Aide
Hutchings Psychiatric Center
03.2016 - Current
Restaurant Hostess
Margaritaville
01.2015 - 04.2015
Lead Hostess/Front of House Employee
Dave & Buster's
09.2013 - 04.2016
High School Diploma -
Thomas J Corcoran High School
Similar Profiles
Tyrell DuncanTyrell Duncan
Mental Health Therapy Aide at Hutchings Psychiatric CenterMental Health Therapy Aide at Hutchings Psychiatric Center
Wanda SpiveyWanda Spivey
Mental Health Therapy Aide at Hutchings Psychiatric CenterMental Health Therapy Aide at Hutchings Psychiatric Center
Sarah HughesSarah Hughes
Travel LPN at Hutchings Psychiatric CenterTravel LPN at Hutchings Psychiatric Center