Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imani Hubbard

Orlando,FL

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable, upbeat, and successful when it comes to promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

9
9
years of professional experience

Work History

Sales Associate

Conn's Home Plus
07.2022 - Current
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Customer Service Representative, Cashier

Conn's Home Plus
11.2021 - 07.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Answered product questions using knowledge of sales and store promotions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Answered incoming calls from customers and asked open-ended questions to determine needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Team Lead

Walmart
08.2020 - 10.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Taking customer orders and processing payment using a point of sale computer system

Nutrition Services Aide

Centra Health
10.2017 - 08.2019
  • Resolved guest complaints promptly and professionally to maintain complete customer satisfaction and workforce effectiveness.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Collaborated with healthcare professionals to provide optimal nutritional care for patients.
  • Evaluated and revised menus to incorporate variety and meet evolving needs and preferences.
  • Provided support to individuals with special dietary need to meet unique nutritional requirements.

Volunteer Work

Centra Health
07.2014 - 10.2017
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed all tasks in compliance with company policies and procedures.

Education

Bachelor of Science - Business Administration And Management

Norfolk State University
Norfolk, VA
05.2024

Associate of Science -

Central Virginia Community College
Lynchburg, VA
05.2019

Skills

  • Customer Service
  • Goal-Oriented
  • Regulatory Compliance
  • Dispute Mediation
  • Sales Expertise
  • Teamwork and Collaboration
  • Product Knowledge
  • Conflict Resolution
  • Transaction Processing
  • Problem-Solving
  • Business Administration
  • Training and Mentoring

Timeline

Sales Associate

Conn's Home Plus
07.2022 - Current

Customer Service Representative, Cashier

Conn's Home Plus
11.2021 - 07.2022

Team Lead

Walmart
08.2020 - 10.2021

Nutrition Services Aide

Centra Health
10.2017 - 08.2019

Volunteer Work

Centra Health
07.2014 - 10.2017

Bachelor of Science - Business Administration And Management

Norfolk State University

Associate of Science -

Central Virginia Community College

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Imani Hubbard