Imani Huggins
Newark,DE
Summary
Detail-oriented and analytical professional skilled in developing robust procedures and validation methods. Expertise in root cause analysis, trend identification, and data-driven problem solving, with a proven track record of improving accuracy and reducing errors. Proficient in leveraging multiple data platforms to research, implement effective solutions, and document procedures. Seeking to apply a strong foundation in process improvement and quality assurance to a Sampling and Test development role.
Overview
7
7
years of professional experience
Work History
Sr. Claims Analyst
Bank of America
Newark, DE
06.2023 - Current
- Analyze complex claims to improve accuracy and efficiency in processing.
- Identified and analyzed error trends to determine root causes, leading to the development of improved procedures that enhanced system reliability.
- Utilized multiple systems to research, validate, and document findings, ensuring data and claim integrity.
- Achieve measurable results through effective decision-making in claims processing.
Teacher's Assistant
HighRoad School of Delaware
Wilmington, Delaware
08.2021 - 01.2023
- Developed and implemented individualized assessment protocols to evaluate student needs and measure progress, mirroring a test development lifecycle.
- Created and piloted adaptive learning strategies for diverse student needs, continuously A/B testing methods to optimize engagement and performance outcomes.
- Designed and introduced interactive learning aids, effectively prototyping new educational products, and gauging their efficacy in improving comprehension.
- Executed targeted, small-group sessions to reinforce skills, collecting qualitative and quantitative data on student responses to different instructional techniques.
Customer Service Coordinator
Capital One
Wilmington , DE
05.2019 - 02.2021
- Maintained rigorous documentation and compliance tracking, ensuring all processes adhered to strict quality standards and audit requirements.
- Piloted and deployed targets solutions based on feedback analysis, leading to measurable improvements in key performance metrics.
- Analyzed and categorized customer feedback data to identify recurring issues, effectively using the data as a source for root cause analysis and system improvement.
- Coordinated cross-functional teams to enhance customer experience and service quality.
Education
Bachelor Of Arts (BA) - Operations Management
University of Arizona Global Campus
Chandler, AZ11-2028
Skills
- Analytical and quantitative skills
- Process and quality focus
- Technical and methodological skills
- Project and personal skills
- Critical thinking
- Technical writing
Certifications & Courses
- SQL Skill Plan- Degreed | in progress
-Focused on Microsoft SQL Querying and Managing Data
- Sharepoint 2016: Business Intelligence Tools- Perceptio | in progress
-Focused on how to develop business intelligence solutions in SharePoint
- EIT Test Script Fundamentals | Completed 11/2025
- EIT TEA Plan Fundamentals | Completed 11/2025
- EIT Deep Dive | Completed 11/2025
- Skills Mastery Sampling | Completed 11/2025
Timeline
Sr. Claims Analyst
Bank of America
06.2023 - Current
Teacher's Assistant
HighRoad School of Delaware
08.2021 - 01.2023
Customer Service Coordinator
Capital One
05.2019 - 02.2021
Bachelor Of Arts (BA) - Operations Management
University of Arizona Global Campus