IMANI HYDE

Key Responsibilities:

• Create and serve classic and signature cocktails with precision and flair.

• Maintain in-depth knowledge of spirits, liqueurs, bitters, and mixers to develop unique beverage recipes.

• Ensure a clean, organized, and fully stocked bar throughout shifts.

• Educate guests on drink options and make recommendations based on their preferences.

• Monitor alcohol consumption and enforce responsible service.

• Collaborate with management to develop seasonal cocktail menus.

• Conduct inventory and assist in ordering supplies as needed.

• Uphold health and safety regulations, including sanitation and storage.

• Train junior bartenders on mixology techniques and customer service.

• Enforced state liquor regulations to maintain positive and safe atmosphere for customers.
• Kept detailed and up-to-date records of inventory, budgets, and payroll.
• Built and managed team to keep daily operations running smoothly.
• Collaborated closely with other departments such as marketing and promotions team.

• Maintained accurate records of guest information including contact details, payment information, and preferences.
• Adhered strictly to privacy regulations when handling confidential guest information.
• Ensured compliance with company policies and procedures related to reservation management.
• Answered phones and emails to transport flight crew between various airports and hotels.
• Worked with a team to quickly solve problems to ensure passengers are picked up in a timely manner.
• Complete daily manifests for different airlines.

• Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
• Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
• Kept bar organized and clean during busy hours.
• Identified potential issues related to intoxication levels among customers and took appropriate action when necessary.
• Utilized strong salesmanship skills to upsell drinks and appetizers.
• Trained new staff on proper bartending techniques including mixing drinks, pouring beer, stocking liquor shelves and handling cash transactions.
• Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.

• Loaded and unloaded shipments from delivery trucks after completing order documentation.
• Used scanners to document pertinent carton level information.
• Filled out and submitted customer invoices for verification.
• Performed physical inventory counts on regular basis.

• Created detailed job aids and reference materials to support wait staff in their daily tasks.
• Advised restaurant management on how best to motivate employees through recognition programs.
• Resolved conflicts between members of the waiting team promptly and professionally while maintaining positive working relationships.
• Developed and implemented a comprehensive training program for wait staff, focusing on customer service, product knowledge, and operational procedures.

• Communicated with FOH and BOH staff to facilitate top-quality service and timely food delivery.
• Verified guest satisfaction with meals and responded promptly to issues.
• Supported other servers, running food and refilling beverages to meet team goals.
• Communicated efficiently between front of house staff and kitchen personnel regarding order status updates.
• Bussed vacated tables to streamline cleaning and resetting duties.
• Developed effective relationships with co-workers, management team members and customers through positive communication.

• Greeted and escorted guests to tables, fostering warm welcome.
• Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
• Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot.
• Contributed positively to the team atmosphere in order to promote an enjoyable work environment.

• Provided typing, word processing, and clerical support and assisted with special projects.
• Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
• Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
• Greeted visitors warmly and ensured they had a positive experience.
• Maintained confidentiality of sensitive information obtained through job duties.
• Coordinated catering needs for meetings or other special events held onsite.

• Answered questions about company location and hours of operation.
• Handled multi-line phone system and promptly transferred calls.
• Monitored front desk traffic to support customer satisfaction.

• Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously.

• Think about the size of the team you led, the number of projects you balanced, or the number of articles you wrote.
• Utilized effective communication skills to build relationships with potential customers.
• Maintained up-to-date knowledge of product features, benefits, and availability.
• Prepared detailed reports on customer interactions and feedback.
• Engaged in public speaking events at local schools or businesses in order to promote the company’s services.

• Assisted with afterschool care and summer camps
• Developed and implemented age-appropriate activities to engage children in learning and developmentally appropriate play.
• Ensured compliance with state licensing standards for child care centers.
• Facilitated communication between parents and guardians about their children’s progress in the daycare setting.
• Evaluated equipment used by the daycare center regularly ensuring its safety for use by young children.
• Implemented behavior management strategies to ensure a safe learning environment for all participants.
• Responded promptly to parents’ questions or concerns regarding their children’s well-being.
• Demonstrated excellent interpersonal skills when interacting with parents and guardians, staff members, administrators, volunteers.
• CPR certified.