Imani Irving
Las Vegas,Nevada
Summary
Personable and professional Server adept at providing friendly and efficient service. Skilled in greeting guests and providing detailed explanations of daily specials to enhance decision-making. Energetic and reliable team player with a willingness to work any shift.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Stuck Up Club LLC
Self-employeed
Las Vegas, Nevada
10.2021 - Current
- Customized treatment strategies based on clients' body goals and comfort.
- Educated customers about the proper use of cosmetics and aftercare.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Conducted non-invasive body contouring procedures using devices such as ultrasonic cavitation, radio frequency, laser Lipo, and wood therapy.
- Developed and implemented training courses for future body sculptors.
- Cultivated, loyal clientele and high rate of referrals based on the quality of massive services.
- Recommended follow-up visits, additional services, and products to help clients pursue wellness goals.
Server
Top Golf
lasvegas, Nevada
09.2017 - Current
- Continuously upsold menu items and promoted weekly specials, contributing to a 10% increase in overall sales.
- Managed a section of 20 tables during peak hours, resulting in efficient service and increased customer satisfaction.
- Collected cash payments, provided accurate change, calculated tips, and balanced cash tills at the end of the shift.
- Greeted new guests and took beverage orders, focusing on quick and accurate service.
- Achieved sales goals by promoting high-profit items $500+ and daily specials.
- Assisted in training new servers.
- Assisted in the development of promotional materials for events including flyers, posters, and digital content.
- Created detailed timelines and checklists to ensure smooth operation of events.
- Communicated effectively with vendors regarding needs for specific services related to an event.
- Participated in ongoing training to enhance job skills and knowledge.
Cocktail Waitress
Texas Station
lasvegas
07.2015 - 01.2020
- Executed drinks expertly, controlling pours and maintaining proper ratios of alcohol and non-alcoholic ingredients.
- Helped team members regularly, jumping in to take on extra work, and back up busy servers.
- Stayed on top of customer needs and open tabs, tracking orders, and processing accurate payments.
- Exceeded quotas per shift through upselling and being attentive.
- Recommended and served alcoholic beverages to patrons during high-volume shifts.
- Maintained accurate cash handling practices while efficiently serving customers.
- Maintained tidiness and organization throughout bar area.
Bartender Supervisor
Beer Park
lasvegas
08.2014 - 08.2017
- Engaged guests with warm conversation, building bar loyalty, and encouraging repeat business.
- Operated POS systems, entered orders, accepted payments, made change, and conducted credit card transactions.
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages.
Supervisor
sugar factory
lasvegas, NV
08.2014 - 08.2016
- Promoted a warm, fun atmosphere for guests and team members.
- Directed and supervised team of 15 employees in daily operations.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
sugar factory
lasvegas
08.2011 - 08.2014
- Managed multiple tasks simultaneously while meeting deadlines.
- Suggested ideas for improving store operations and increasing profits.
- Created memorable customer experiences by offering personalized sales support.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Upsold additional items based on customer interests and needs.
Education
Diploma -
Coronado
Las Vegas, Nevada06.2009
Skills
- Order Management
- Menu Memorization
- High-volume dining
- POS system expertise
- Problem-solving capabilities
- Bartending proficiency
- Cleanliness and sanitation
- Professional Appearance
Languages
Advanced English
Accomplishments
- promoted to supervisor 6 months into working for a company
- recognized by my company for my outstanding customer service and exceeding expectations
- started my own business in the middle of a pandemic
- successfully created training courses and certified many women in the body sculpting industry
Certification
- LLC
- business license
Timeline
Stuck Up Club LLC
Self-employeed
10.2021 - Current
Server
Top Golf
09.2017 - Current
Cocktail Waitress
Texas Station
07.2015 - 01.2020
Bartender Supervisor
Beer Park
08.2014 - 08.2017
Supervisor
sugar factory
08.2014 - 08.2016
Sales Associate
sugar factory
08.2011 - 08.2014
Diploma -
Coronado
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