Merida Ciza
Hillsboro
Summary
Educated case manager dedicated to providing wraparound services to clients experiencing homelessness and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently and collaboratively with diverse stakeholders.
Overview
3
3
years of professional experience
13
13
years of post-secondary education
Work History
Cavalry Scout (19D)
United States Army National Guard
08.2023 - Current
- Supported troop movements, providing real-time updates on terrain and obstacles for optimal navigation.
- Enhanced unit readiness by conducting regular vehicle maintenance and inspections.
- Served as subject matter expert in mounted and dismounted reconnaissance operations for platoon leadership development.
- Cultivated teamwork within the platoon through shared responsibilities and mutual support during challenging training events.
- Maintained high levels of physical fitness to meet the demands of extended field operations.
- Managed sensitive information, ensuring proper handling and dissemination of classified materials.
HMIS Housing Case Manager
Immigrant And Refugee Community Organization
12.2021 - Current
- Provide a participant centered approach and excellent customer service that is sensitive to the challenges of homelessness, including medical and behavioral health issues that face them, in their efforts to move into and maintain permanent supportive housing.
- Assist households at every stage of the housing stabilization process including flexible services to meet the individual needs of participants.
- Conduct assessments, develop and implement individualized case management services plan in collaboration with the participant including needs, goals, steps, timeframes, and disposition of each goal as it is met or changed.
- Assist at all levels of move-in to permanent housing; document ready, housing authority applications and other paperwork, coordination of move-in and orient new tenant to their unit/building.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Youth Advocate
New Avenues For Youth
07.2021 - 12.2021
- Visited clients' homes to better comprehend environment and how it affected behavior and responses to situations.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Consulted with parents, teachers and other school personnel to determine causes of problems such as truancy and misbehavior.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Interviewed clients individually and in group and family sessions to assess situations and determine available resources and services.
- Completed necessary reports and documentation to maintain thorough, accurate case records.
Education
Hillsboro High School
Hillsboro, OR 09.2013 - 06.2017
Associate of Science -
Portland Community College
Portland, OR 09.2017 - 09.2019
Bachelor of Science - Child, Youth, Family Studies
Portland Community College
Portland, OR 09.2018 - 06.2022
Minor - Black Studies
Portland State University
Portland, OR 09.2018 - 06.2022
Skills
Housing Assessment
Client Advocacy
Community Resource Navigation
Patient Education
Teamwork and Collaboration
Documentation and Recordkeeping
Case Management
Work Planning and Prioritization
Timeline
Cavalry Scout (19D)
United States Army National Guard
08.2023 - Current
HMIS Housing Case Manager
Immigrant And Refugee Community Organization
12.2021 - Current
Youth Advocate
New Avenues For Youth
07.2021 - 12.2021
Bachelor of Science - Child, Youth, Family Studies
Portland Community College
09.2018 - 06.2022
Minor - Black Studies
Portland State University
09.2018 - 06.2022
Associate of Science -
Portland Community College
09.2017 - 09.2019
Hillsboro High School
09.2013 - 06.2017
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