IMANI JARMON
Aston ,PA
Summary
Dedicated team member with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Reliable team member experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Paraprofessional Educator
Soliant Healthcare
01.2023 - Current
- Provided support to help students with special needs learn and grow.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Delivered curriculum in both one-on-one lessons and group learning environments.
Personal Assitant
Deewatsonenterprisellc
06.2022 - 11.2022
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Used discretion when handling confidential information.
Instructional Strategist
Chester Community Charter School
10.2019 - 05.2022
- Developed and improved learning solutions for students -Assessed processes to evaluate teachers -Planned learning strategies for any unique needs or factors for students and teachers -Created lesson plans
- Contributed to development of comprehensive employee training courses.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Targeted diverse learning modalities in development of new course content and training programs.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Planned and monitored implementation of technology-based learning programs.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Designed course materials and supported implementation.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
Credit Processer
Universal Credit Services/Xactus
02.2021 - 07.2021
- Processed credit requests as needed in a timely matter
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Received and reviewed incoming documents and materials.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Advised customers of alternative actions and strategies for debt repayment.
- Worked with customer to create debt repayment plan based on current financial condition.
Sales Associate
Bath & Body Works
12.2016 - 01.2019
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Assistant
Recovery Educational Services
06.2018 - 08.2018
- Developed team communications and information for meetings
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
- Communicated proactively with supervisors and immediately explained issues to ensure appropriate solutions.
- Organized resources, records and personnel to accomplish aggressive targets.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Set up conference rooms, technology and materials to facilitate meetings.
- Helped management with business operations to align teams, set goals and execute initiatives.
- Created and updated records and files to maintain document compliance.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Offered technical support and troubleshot issues to enhance office productivity.
- Used data processing and statistical software to process large amounts of data and paperwork.
- Maintained well-stocked and organized office supply room to aid in inventory management.
- Acquired product and service knowledge to provide solutions to customers.
Education
Bachelor of Science - Mass Communications Minored in Criminal Justice
Lincoln University Lincoln University
05.2019
High School Diploma -
Chester High School
Chester, PA06.2015
Skills
- Cash register
- Closing
- Sales
- Money handling
- Customer assistance
- Stocking and replenishing
- Product restocking
- Merchandising familiarity
- Question responses
- Written and verbal communication
- Order taking
- Adaptability
- Shelf-cleaning
- Multi-tasking ability
- Point-of-sale system operation
- Good telephone etiquette
- Friendly demeanor
- Time management skills
- Instructional Support
- Instructional Planning
- Instructional Leadership
- Teacher Collaboration
- Instructional Techniques
- Instructional Strategies
- Classroom Managment
- Responding to Difficult Customers
- Interpretation and Translation Services
- POS Systems and Ordering Platforms
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
Accomplishments
- Resolved product issue through consumer testing.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Timeline
Paraprofessional Educator
Soliant Healthcare
01.2023 - Current
Personal Assitant
Deewatsonenterprisellc
06.2022 - 11.2022
Credit Processer
Universal Credit Services/Xactus
02.2021 - 07.2021
Instructional Strategist
Chester Community Charter School
10.2019 - 05.2022
Assistant
Recovery Educational Services
06.2018 - 08.2018
Sales Associate
Bath & Body Works
12.2016 - 01.2019
Bachelor of Science - Mass Communications Minored in Criminal Justice
Lincoln University Lincoln University
High School Diploma -
Chester High School
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