Imani Jennings
Suwanee,GA
Summary
Attentive Restaurant Hostess skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service.
Overview
3
3
years of professional experience
Work History
Lead Hostess
Divan Lounge
Atlanta , GA
10.2023 - 10.2024
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Verified reservations prior to seating guests.
- Enhanced guests' experiences by fulfilling special requests during visits.
- Directed patrons to lounges and waiting areas.
- Assigned patrons to suitable tables according to server rotation.
- Took reservations from patrons by phone or online.
Lead Hostess
Restoration Hardware
Manhattan , NY
06.2022 - 09.2023
- Inspected dining room area for cleanliness before each shift began.
- Assisted wait staff with food delivery when necessary.
- Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Resolved customer complaints promptly with tactful diplomacy.
- Followed safety protocols at all times while on the job.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Answered phones promptly to record and confirm reservations.
Hostess
Au Cheval
Manhattan , NY
05.2021 - 05.2022
- Greeted guests upon arrival and escorted them to their tables.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Opentable Certified + Resy Experience
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05-2017
Some College (No Degree) -
Georgia Gwinnett College
Lawrenceville, GASkills
- Seating arrangements
- Upselling strategies
- Party preparation
- Seating coordination
- Guest complaint resolution
- Table setting arrangements
- Greeting guests
- Group reservations management
- Dining customer service
- High-volume dining
- Customer service expertise
- Interactive communication skills
- Strong interpersonal skills
- Positive and professional
- Cleaning and sanitation
- Takeout order processing
- Reservation coordination
- Dining room oversight
- Hospitality and accommodation
Affiliations
- Signed model in New York with my last client being Hollister.
Timeline
Lead Hostess
Divan Lounge
10.2023 - 10.2024
Lead Hostess
Restoration Hardware
06.2022 - 09.2023
Hostess
Au Cheval
05.2021 - 05.2022
High School Diploma -
Peachtree Ridge High School
Some College (No Degree) -
Georgia Gwinnett College
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