Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imani Johnson

Central Islip,NY

Summary

Counter associate with 7 years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of counter management and organizational ergonomics. Dynamic communicator skilled at understanding customer requests, needs and interests.

Overview

11
11
years of professional experience

Work History

Veterinary Assistant

South Bellmore Veterinary Group
11.2021 - Current
  • Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Followed safety protocols for handling animals.
  • Monitored vital signs and provided nursing care for animals.
  • Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
  • Kept detailed records of animal treatments and medications.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Collected and processed samples for laboratory testing.
  • Observed animals for signs of distress or illness.
  • Cleaned, sterilized and maintained surgical instruments and equipment.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
  • Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
  • Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
  • Contributed teamwork flexibility adaptability willingness learn new skills support colleagues achieve practice goals objectives.
  • Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
  • Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.
  • Assisted veterinarians during examinations, surgeries, and procedures, ensuring smooth operation of the veterinary clinic.
  • Restrained animals for examination and treatment.
  • Ensured optimal animal care by assisting in surgeries, which included preparing operating rooms, sterilizing instruments, and providing post-operative care.
  • Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Promoted preventive care services by educating clients on the importance of routine check-ups, vaccinations, and dental cleanings.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Assisted in development of treatment plans, collaborating closely with veterinarians to address specific patient needs.
  • Increased effectiveness of pet owner communications, providing clear instructions for at-home care and medication administration.
  • Prepared animals for surgery, including pre-operative care and post-operative monitoring.
  • Reduced stress for animals undergoing treatment, employing gentle handling techniques and creating calm environment.
  • Prepared animals for surgical procedures.
  • Educated clients on post-surgical care and nutrition.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Streamlined patient admission and discharge processes for increased efficiency and client satisfaction.
  • Maintained clean and hygienic clinic environment, reducing risk of cross-contamination and ensuring safety of all animals.
  • Facilitated smoother surgical procedures by efficiently setting up surgical suites according to veterinarian specifications.
  • Improved animal recovery rates with meticulous monitoring of vital signs and administering medications as prescribed.
  • Cross-trained to do reception work
  • Take calls and assist clients
  • Make or cancel appointments
  • Check in and out patients
  • Cash handling
  • Payment processing
  • Communicating with doctors and techs about scheduling.
  • Triage patients on the phone on whether or not to go to emergency.
  • Dispense medication to go home with.
  • Answer any questions clients have about discharge instructions.

Flexible Counter Service Representative

Hertz Car Rental
12.2016 - 10.2020
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Professionally answered telephones and responded to customer inquiries.
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
  • Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the team.
  • Worked independently at the counter and back lot.
  • Cleaned and prepared vehicles to be rented.
  • Helped organized vehicles in the back lot separating vehicles that need maintenance, car sales, and ready to rent.
  • Dropped and picked up vehicles from different locations.
  • Exchanged vehicles for customers
  • Worked in Francis S. Gabreski Airport in West Hampton for the summertime, helped make reservations for clients, cleaned vehicles ready to rent, rented and returned rentals.
  • Communicated with transporters and cleaners on what vehicles we needed at the counter for the day.
  • Report any vehicles that needs any service.
  • Price match walk-up rentals with different rental companies.
  • When flights are delayed I would call customers to reassure them that someone will still be at the counter to pick up rental.
  • Would stay until the last flight to make sure our loyal customers still receive their rental.
  • Suggest fun locations for customers to explore on Long Island.
  • Supported loss prevention efforts by accurately tracking merchandise.
  • Participated in regular team meetings to discuss improvements in counting processes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Helped customers bring their luggage to the car or would bring their rental around to the curb.
  • Called other locations for customers to see if they have any rentals available if we didn't have cars available for the day for walk ups.
  • Worked holidays and weekends.

Sales Associate

Wet Seal
12.2014 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Deposit cash to the bank in the morning
  • Prepared the store for the opening shift or closing shift.


Education

Associate of Arts - Liberal Arts General Studies

Suffolk County Community College
Selden, NY
01-2015

High School Diploma -

Central Islip Senior High School
Central Islip, NY
06-2010

Skills

  • Customer service

  • Active listening

  • Critical thinking

  • Data entry

  • Conflict resolution

  • Complaint handling

  • Paperwork processing

  • Time management

  • Goal oriented

  • Sales pitching

  • Written communication

Timeline

Veterinary Assistant

South Bellmore Veterinary Group
11.2021 - Current

Flexible Counter Service Representative

Hertz Car Rental
12.2016 - 10.2020

Sales Associate

Wet Seal
12.2014 - 12.2016

Associate of Arts - Liberal Arts General Studies

Suffolk County Community College

High School Diploma -

Central Islip Senior High School

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Imani Johnson