Imani Jones
Grand Prairie,TX
Summary
Proven track record of enhancing team productivity and customer satisfaction at Pizza Hut through effective problem-solving and strong leadership. Skilled in packaging and labeling, with a knack for fostering team collaboration. Achieved significant improvements in efficiency and service quality, demonstrating a commitment to excellence and a willingness to learn. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Walgreen's Distribution Center
Waxahachie, TX
11.2023 - 07.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 45 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Maintained clean, orderly work environment free of hazards.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
Cashier
`Family Dollar
Mansfield, TX
06.2022 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
Shift Manger
Pizza Hut
El Paso, TX
02.2021 - 04.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Crew Member
McDonald's
Mansfield, TX
02.2020 - 01.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Accurately operated cash register to process customer payments.
Education
Associate of Arts - Business
Tarrant County College
Arlington, TX05.2021
High School Diploma -
Lake Ridge
Mansfield, TX05.2019
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Clear Communication
- Problem-Solving
- Critical Thinking
- Team Collaboration
- Decision-Making
- Willing to Learn
- Unpacking merchandise
- Sorting and Labeling
Timeline
Warehouse Worker
Walgreen's Distribution Center
11.2023 - 07.2024
Cashier
`Family Dollar
06.2022 - 10.2023
Shift Manger
Pizza Hut
02.2021 - 04.2022
Crew Member
McDonald's
02.2020 - 01.2021
Associate of Arts - Business
Tarrant County College
High School Diploma -
Lake Ridge