Imani Jumpp
New York,NY
Summary
Enthusiastic professional seeking to leverage experience in positively promoting and developing mass communications messages. Passionate for devising promotional and informational messages to build brand image, inform the general public of promotions and initiatives, and influence targeted audiences.
Overview
7
7
years of professional experience
Work History
CDPAP
All Metro
Lynbrook, NY
03.2024 - Current
- Conducted regular home visits to assess client needs and ensure quality of care.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Conducted patient assessments and created individualized care plans for each participant.
- Ensured that all necessary paperwork was completed accurately before submission for approval and payment purposes.
Concierge/Customer Relation
Hilton Embassy Suites Atlanta, Cobb Galleria
03.2022 - 03.2024
- Welcoming and assisting guests and visitors daily to achieve guest satisfaction scores of 80% and above
- Demonstrating excellent communication skills, pleasant personality, and loving interaction with people
- Obtained and utilized basic conflict resolution skills, to handle difficult patients in the most professional manner possible to achieve overall daily scores of 80% to increase visits
- Developed a reputation for efficiency that resulted in frequent tips and solid performance reviews to achieve personal scores weekly to receive honorary highlights
Clerical Assistant
AVISION Magazine
07.2017 - 08.2017
- Generating contracts to include copying, logging, reviewing for accuracy, and filing
- Assisting with basic AP/AR and Payroll functions
- Administrative support in corresponding with clients, employees, and home office via email, phone, and in person in a professional manner
- Office Calendar: Set up and manage the office calendar for job timelines, meetings, and inspections
- Organization of office documents such as invoices, purchase orders, and project folders
Education
Bachelor of Arts - Public Relations, Communications
Clark Atlanta University
Atlanta, GA05.2024
Skills
- Strong written and oral communication skills
- Analytical skills
- Critical thinking
- Excellent organizational skills
- Leadership skills
- Ability to multitask
- Customer service experience
- Communication
- Attention to detail
- Social media
- Multimedia
- Creativity
- Proficient in Microsoft Office
- Proficient in Adobe Suite
References
References available upon request.
Timeline
CDPAP
All Metro
03.2024 - Current
Concierge/Customer Relation
Hilton Embassy Suites Atlanta, Cobb Galleria
03.2022 - 03.2024
Clerical Assistant
AVISION Magazine
07.2017 - 08.2017
Bachelor of Arts - Public Relations, Communications
Clark Atlanta University
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