Imani Jumpp
New York,NY
Summary
Administrative professional with over six years of experience in client relations and office management, adept at enhancing organizational efficiency and client satisfaction. Demonstrates a strong ability to streamline processes, improve financial accuracy, and coordinate schedules effectively. Eager to contribute organizational, communication, and problem-solving strengths to an administrative role that values efficiency, reliability, and a client-focused approach.
Overview
7
7
years of professional experience
Work History
CLIENT RELATIONS OFFICER
All Metro
Lynbrook, NY
05.2024 - Current
- Coordinated client schedules, ensuring seamless appointments and efficient documentation.
- Facilitated communication with healthcare professionals, ensuring precise information exchange.
- Protected client confidentiality while adhering to documentation and reporting standards.
- Delivered exceptional customer service, showcasing patience and professionalism.
- Managed phone communications with clarity, enhancing client satisfaction.
Customer Service Representative
GEICO
Melville, NY
01.2026 - 06.2026
- Resolved customer inquiries through effective communication and active listening skills.
- Processed policy changes and claims efficiently, ensuring accuracy in documentation.
- Provided support for complex issues by collaborating with various departments to enhance resolutions.
- Mentored new team members on best practices in customer service protocols and systems usage.
CONCIERGE/CUSTOMER RELATIONS
Hilton Embassy Suites Atlanta, Cobb Galleria
Atlanta, GA
03.2022 - 04.2024
- Welcoming and assisting guests and visitors daily to achieve guest satisfaction scores of 80% and above.
- Developed a reputation for efficiency that resulted in frequent tips and solid performance reviews to achieve personal scores weekly to receive honorary highlights.
- Implemented a streamlined check-in process, reducing wait times and increasing operational efficiency during peak hours.
- Monitored guest feedback and identified key areas for improvement, driving actionable changes that boosted overall satisfaction scores.
CLERICAL ASSISTANT
AVISION Magazine
New York City
07.2019 - 08.2019
- Fostered a welcoming office environment by maintaining professional communication with clients and staff, enhancing workplace morale and collaboration.
- Streamlined contract generation processes, improving accuracy and reducing turnaround time, which facilitated faster project initiation.
- Analyzed AP/AR discrepancies, implementing corrective measures that led to noticeable improvements in financial reporting accuracy.
- Coordinated with team members to manage office calendar, ensuring timely scheduling of meetings and inspections, which enhanced overall workflow.
Education
Bachelor of Science - Public Relations, Communications
Clark Atlanta University
Atlanta, GA05.2024
Timeline
Customer Service Representative
GEICO
01.2026 - 06.2026
CLIENT RELATIONS OFFICER
All Metro
05.2024 - Current
CONCIERGE/CUSTOMER RELATIONS
Hilton Embassy Suites Atlanta, Cobb Galleria
03.2022 - 04.2024
CLERICAL ASSISTANT
AVISION Magazine
07.2019 - 08.2019
Bachelor of Science - Public Relations, Communications
Clark Atlanta University