Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Imani Kinealy

Bartlett,IL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Bayhost & Shift Lead

TopGolf
02.2020 - Current
  • Quickly learn new skills and apply them to daily tasks, improving efficiency and productivity.
  • Carry out day-day-day duties accurately and efficiently.
  • Demonstrate respect, friendliness, and willingness to help wherever needed.
  • Maintain energy and enthusiasm in a fast-paced environment.
  • Actively listen to customers, handle concerns quickly, and escalate major issues to supervisors.
  • Assist in training new associates on the floor
  • Support my department's needs and oversee that side work is done efficiently

Catering

Deleware North Company
04.2011 - 10.2020
  • Provided friendly, courteous service to create memorable moments for guests.
  • Assisted in preparation and presentation of food to event guests with strong attention to detail and presentation expertise.
  • Presented food and beverages on buffet tables and bars in line with formality and specifications of each area of Busch Stadium.

Level 2 Customer Service Associate

Crate & Barrel
05.2019 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up and deliveries.

Member Services Team Member

Kishwaukee Health And Wellness Center
08.2018 - 05.2019
  • Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Promoted and effectively sold services including but not limited to personal
    training sessions, medically-integrated programs, nutrition services, and guest passes

Guest Services Supervisor

Holmes Student Center
08.2017 - 11.2018
  • Assisted with building shifts which include but were not limited to managing events, securing the building, nightly rounds, and assisting the hotel desk when needed.
  • Provided access control during events including tasks such as ticket scanning, ID checks, wrist banding, pat-downs, bag checks, and metal detector screening, as well as crowd management
    to ensure venue safety for guests.
  • Supervised and assisted with set up and break down sound systems, light systems, staging, as well as various other event-related needs.

Crew Member - Office Manager

Event Production Services
12.2015 - 05.2017
  • Set up and broke down sound systems, light systems, staging, as well as various other event-related needs
  • Assisted coordinators in planning events and provided estimates for services needed in Quickbooks
  • Oversaw scheduling, payroll, hiring/terminations, employee training, ordering uniforms, and picking up or dropping off company vehicles from the campus transportation center for a team of 40.
  • Created and implemented policies to achieve customer satisfaction and maintain service standards.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Bachelor of Arts - Forensic Criminal Investigation

Lewis University
Romeoville, IL
12.2022

Associate of Arts -

Kishwaukee College
Malta, IL
08.2021

Skills

  • Self-Motivated
  • Active Listening
  • Decision-Making
  • Flexible and Adaptable
  • Attention to Detail
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Written Communication
  • Organization and Time Management
  • Planning and Coordination
  • MS Office

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Bayhost & Shift Lead

TopGolf
02.2020 - Current

Level 2 Customer Service Associate

Crate & Barrel
05.2019 - 02.2020

Member Services Team Member

Kishwaukee Health And Wellness Center
08.2018 - 05.2019

Guest Services Supervisor

Holmes Student Center
08.2017 - 11.2018

Crew Member - Office Manager

Event Production Services
12.2015 - 05.2017

Catering

Deleware North Company
04.2011 - 10.2020

Bachelor of Arts - Forensic Criminal Investigation

Lewis University

Associate of Arts -

Kishwaukee College

Similar Profiles

CREATE PROFILE
Imani Kinealy