Imani K. McCoy
Cedar Rapids
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. excels in managing daily direction and team communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cook
Portillo’s
Houston
09.2024 - 05.2025
- Ensure all food items are properly portioned, stored, and labeled in compliance with health and safety regulations.
- Work efficiently in a fast-paced environment, ensuring timely preparation and delivery of food orders. Maintain cleanliness and organization of the kitchen, including regular cleaning of workstations and equipment.
- Collaborate with team members to ensure smooth kitchen operations, and timely order fulfillment during peak hours.
Operations Manager
Fedex
Cedar Rapids
08.2022 - 05.2024
- Supervise, train, and manage a team of employees, including drivers, and warehouse staff. coaching to ensure team members meet performance and safety standards.
- Manage the daily logistics operations, including coordinating shipments, supervising warehouse activities, and ensuring that packages are processed and delivered on time.
- Monitoring incoming and outgoing shipments, optimizing routes, and ensuring smooth operational flow across various locations.
Assistant Manager
Sugar Fire Smokehouse
Cedar Rapids
11.2021 - 07.2022
- Assist with overseeing daily restaurant operations, ensuring high standards of food quality, customer service, and cleanliness.
- Manage staff, including training, scheduling, and providing performance feedback, to maintain a motivated and efficient team.
- Handle customer inquiries, resolve issues, and ensure a positive dining experience through excellent service.
- Monitor inventory levels, order supplies, and ensure proper storage to prevent waste, and ensure consistency.
Cook
Velvet Taco
Atlanta
02.2020 - 08.2021
- Maintain a clean, organized workstation, and follow health and safety protocols to ensure food safety.
- Ensure food is prepared in a timely manner, prioritizing speed and quality during peak hours.
- Assist with inventory management, tracking stock levels, and restocking ingredients as needed.
- Collaborate with team members to ensure smooth kitchen operations and accurate order fulfillment.
Team Leader
Kroger
Atlanta
05.2015 - 12.2019
- Promoted from cashier to team leader, overseeing daily operations, managing staff, and ensuring customer service excellence.
- Supervise inventory management by ensuring shelves are stocked, organized, and product levels are maintained.
- Handle cash, credit, and check transactions accurately, while balancing the cash drawer and ensuring accurate deposits.
- Greet customers, assist with inquiries, and resolve issues to ensure a positive shopping experience.
- Unload trucks and deliveries, ensuring products are properly stored, and ready for restocking.
- Train, mentor, and lead team members, fostering a positive work environment, and improving operational efficiency.
Education
Some College (No Degree) -
Lakeside High School
Atlanta, GASome College (No Degree) - Computer Science
Georgia State University
Atlanta, GASkills
- Data analysis and reporting
- Leadership and team management
- Strong communication
- Cash handling and accuracy
- Training and development
- Problem-solving and conflict resolution
- Time management and multitasking
- Strong organizational skills
- Attention to detail
- Coordinating meetings and operational efficiency
- Customer service
Certification
- ServSafe
- Food Handler Certification
Timeline
Cook
Portillo’s
09.2024 - 05.2025
Operations Manager
Fedex
08.2022 - 05.2024
Assistant Manager
Sugar Fire Smokehouse
11.2021 - 07.2022
Cook
Velvet Taco
02.2020 - 08.2021
Team Leader
Kroger
05.2015 - 12.2019
Some College (No Degree) -
Lakeside High School
Some College (No Degree) - Computer Science
Georgia State University
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