Debra LeFlore
West Palm Beach
Summary
Accomplished Administrative and Sales Assistant with proven expertise in customer service and data entry, honed at City of West Palm Beach and Macy's Department Store. Excelled in enhancing customer satisfaction and streamlining office operations, demonstrating advanced computer skills and professional communication. Achieved significant improvements in client relations and operational efficiency, embodying a blend of hard and soft skills critical for high-paced environments.
Overview
38
38
years of professional experience
Work History
Administrative Assistant
City of West Palm Beach
03.1987 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed filing system, entered data and completed other clerical tasks.
Sales Assistant
Macys Department Store
10.2018 - 01.2019
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Boosted store revenue through upselling and cross-selling techniques.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Education
Associate of Science - Business Administration And Management
Palm Beach State College
Lake Worth, FLSkills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Computer proficiency
- Professional communication
Timeline
Sales Assistant
Macys Department Store
10.2018 - 01.2019
Administrative Assistant
City of West Palm Beach
03.1987 - Current
Associate of Science - Business Administration And Management
Palm Beach State College
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