Imani Lewis
Richmond,CA
Summary
Experienced hospitality professional with a strong background in maintaining cleanliness and order in fast-paced environments. Skilled at adapting to evolving requirements and working seamlessly with colleagues to achieve exceptional outcomes. Known for reliability, organization, and expertise in utilizing cleaning tools and supplies to guarantee maximum guest satisfaction.
Overview
6
6
years of professional experience
Work History
Houseman/Housekeeper
Courtyard by Marriott-Larkspur, CA
12.2022 - Current
- Maintained cleanliness and organization of guest areas, ensuring a welcoming environment.
- Assisted in laundry operations, handling linens and towels efficiently.
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Kept building entryway glass clean and polished for professional presentation.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Changed bed linens and collected soiled linens for cleaning.
- Trained new employees on operational procedures and best practices for efficiency.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Fulfillment Associate
Amazon Warehouse-Richmond, CA
01.2021 - 11.2022
- Operated warehouse equipment to ensure efficient product handling and order fulfillment.
- Collaborated with team members to optimize workflow and reduce delays in order processing.
- Implemented safety protocols to enhance workplace safety and compliance with regulations.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Verified incoming and outgoing shipments for accuracy and completeness according to company standards.
Cashier
Target
05.2019 - 09.2019
- Processed customer transactions accurately and efficiently using point-of-sale system.
- Assisted customers with product inquiries, providing exceptional service and support.
- Adapted quickly to changing priorities and maintained composure in fast-paced environment.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Computer Science
Contra Costa College
Richmond, CA06.2022
High School Diploma -
De Anza High School
Richmond06-2019
Skills
- Cleaning techniques
- Guest room cleaning
- Reliability and punctuality
- Laundry management
- Housekeeping expertise
- Guest service and support
- Multitasking and prioritizing
- Time management
- Interior and exterior cleaning
Timeline
Houseman/Housekeeper
Courtyard by Marriott-Larkspur, CA
12.2022 - Current
Fulfillment Associate
Amazon Warehouse-Richmond, CA
01.2021 - 11.2022
Cashier
Target
05.2019 - 09.2019
No Degree - Computer Science
Contra Costa College
High School Diploma -
De Anza High School
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