Summary
Overview
Work History
Education
Skills
Timeline
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Imani Lewis

Richmond,CA

Summary

Experienced hospitality professional with a strong background in maintaining cleanliness and order in fast-paced environments. Skilled at adapting to evolving requirements and working seamlessly with colleagues to achieve exceptional outcomes. Known for reliability, organization, and expertise in utilizing cleaning tools and supplies to guarantee maximum guest satisfaction.

Overview

6
6
years of professional experience

Work History

Houseman/Housekeeper

Courtyard by Marriott-Larkspur, CA
12.2022 - Current
    • Maintained cleanliness and organization of guest areas, ensuring a welcoming environment.
    • Assisted in laundry operations, handling linens and towels efficiently.
    • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
    • Kept building entryway glass clean and polished for professional presentation.
    • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
    • Changed bed linens and collected soiled linens for cleaning.
    • Trained new employees on operational procedures and best practices for efficiency.
    • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.

Fulfillment Associate

Amazon Warehouse-Richmond, CA
01.2021 - 11.2022
  • Operated warehouse equipment to ensure efficient product handling and order fulfillment.
  • Collaborated with team members to optimize workflow and reduce delays in order processing.
  • Implemented safety protocols to enhance workplace safety and compliance with regulations.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Verified incoming and outgoing shipments for accuracy and completeness according to company standards.

Cashier

Target
05.2019 - 09.2019
  • Processed customer transactions accurately and efficiently using point-of-sale system.
  • Assisted customers with product inquiries, providing exceptional service and support.
  • Adapted quickly to changing priorities and maintained composure in fast-paced environment.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.

Education

No Degree - Computer Science

Contra Costa College
Richmond, CA
06.2022

High School Diploma -

De Anza High School
Richmond
06-2019

Skills

  • Cleaning techniques
  • Guest room cleaning
  • Reliability and punctuality
  • Laundry management
  • Housekeeping expertise

  • Guest service and support
  • Multitasking and prioritizing
  • Time management
  • Interior and exterior cleaning

Timeline

Houseman/Housekeeper

Courtyard by Marriott-Larkspur, CA
12.2022 - Current

Fulfillment Associate

Amazon Warehouse-Richmond, CA
01.2021 - 11.2022

Cashier

Target
05.2019 - 09.2019

No Degree - Computer Science

Contra Costa College

High School Diploma -

De Anza High School