Imani Linwood
North Richland Hills,TX
Summary
Seasoned Assistant Community Manager bringing proven skills in negotiating, preparing and finalizing contractual agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
5
5
years of professional experience
Work History
COMMUNITY SUPPORT SPECIALIST SUPERVISOR
Greystar Property Management
02.2023 - Current
- Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures
- Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center
- Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction
- Ensures Company’s set KPIs are met and/or exceeded through reporting metrics
- Communicates with and supports the onsite leaders, Community Support Specialists, and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations
- Supports the daily operations of the Resource Center for a limited number of communities
- Completes various human resources, financial, administrative, and other reports, and analysis, and performs other duties as assigned or as necessary.
- Improved onboarding experience for new hires, creating a comprehensive orientation program.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
COMMUNITY SUPPORT SPECIALIST
Greystar Property Management
07.2022 - 02.2023
- Reviews resident files and accounting records to determine unpaid charges and/or late fees owed, communicates to residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
- Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and communicates and coordinates the process for representation in court with local team and legal counsel
- Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements
- Apply move-out charges to the account from the final inspection
- Receives, verifies, and processes invoices and other bills to be paid by researching discrepancies and duplicates with vendor(s), balancing ledger accounts, and assists in facilitating issuing of checks as needed
- Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining community manager approval, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
- Assists in setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments
- Reviews utility billing resident charges to approve and address high, low and no read accounts
- Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary
- Promotes resident satisfaction and retention by responding to questions and requests in a timely manner and taking appropriate action to resolve and address resident account related issues
- Completes various financial, accounting, administrative, and other reports, and analysis, and performs other duties as assigned or as necessary.
- Managed high-volume invoices, ensuring proper coding and approval before processing payments.
Assistant Property Manager
Portico Property Management
05.2021 - 07.2022
- Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants
- Addressing and resolving residents' questions, concerns, and complaints in a timely manner
- Processing applications, conducting credit checks, and negotiating contracts
- Inspecting property conditions and coordinating maintenance activities
- Managing budgets, accounts, rent collections, and tenant notices
- Creating and distributing marketing materials to attract new tenants
- Maintaining organized and updated resident files and records
- Reporting any problems or issues to the property manager
- Managing leasing staff.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
- Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Maximized rental income while minimizing expenses through effective planning and control.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
RESIDENTIAL ASSISTANT MANAGER
LANGSTON UNIVERSITY
01.2019 - 04.2021
- Promote interaction among residents through programs, introductions at monthly events, etc
- Coordinate events, programs, area socials, etc
- With learning outcomes, as directed by ACC
- Actively promote and participate in housing organization activities and programs
- Participate in departmental activities and committees (i.e., staff selection, training, ongoing and annual program events.) Educate and enforce rental agreements and all policies regarding move-ins and move-outs
- Follow-up with new residents and review welcome information
- Mediate resident conflicts in a manner that is timely and provide proper follow-up
- Initiate positive resident contact
- Read electrical meters monthly when completing inspections to ensure accuracy
- Report and document all maintenance requests.
- Streamlined check-in and check-out procedures, resulting in reduced wait times for students during peak periods.
- Enhanced the student housing experience by efficiently managing room assignments and addressing residential concerns.
- Collaborated with maintenance staff to promptly address facility issues, ensuring comfortable living conditions for residents.
- Organized engaging social events and programs to promote a sense of community among residents.
- Provided support to students experiencing personal or academic challenges, connecting them with appropriate campus resources.
- Facilitated effective communication between residents and the housing office, addressing inquiries and resolving conflicts as needed.
- Conducted regular inspections of common areas to ensure cleanliness, safety, and adherence to community standards.
- Managed key inventory system for residential buildings, maintaining strict security measures and minimizing lost or misplaced keys.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Coordinated and supervised academic advising activities.
- Assisted with room selection processes, providing support and guidance for students navigating their housing options.
- Contributed to the creation of a comprehensive housing handbook, outlining essential guidelines and expectations for students living on campus.
- Coordinated move-in day activities including logistic preparation beforehand as well as welcoming incoming students while assisting them in navigating their new living environments.
- Evaluated feedback from student surveys to identify areas for improvement within residence halls and implemented changes accordingly.
Education
Associate’ Degree in General Studies -
Langston University
Langston, OK05.2020
Public Services -
Fossil Ridge High School
05.2018
Skills
- Yardi/CRM
- Entrata
- RealPage OPS Technology
- Ambassador
- Lease-up experience
- Resident issue resolution
- Leasing/Sales
- Strong communication skills
- Teamwork
- Adaptability
- Creative Problem-Solving
- 6 Critical Practices of Leadership Certified
- Tenant and Eviction Laws
- Financial Budgeting and Reporting
- MS Office Suite
- Property Inspections
- Maintenance Knowledge
- Customer Relationship Management
- Vendor Management
Timeline
COMMUNITY SUPPORT SPECIALIST SUPERVISOR
Greystar Property Management
02.2023 - Current
COMMUNITY SUPPORT SPECIALIST
Greystar Property Management
07.2022 - 02.2023
Assistant Property Manager
Portico Property Management
05.2021 - 07.2022
RESIDENTIAL ASSISTANT MANAGER
LANGSTON UNIVERSITY
01.2019 - 04.2021
Associate’ Degree in General Studies -
Langston University
Public Services -
Fossil Ridge High School
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