Imani Little
Reidsville,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Alorica-Greensboro, NC
2023.10 - Current
- Answer inbound calls and assist customers with card details
- Assist customers with payments
- Assist customers with questions about interest and late fee
- Waive late fees and interest
- Handle escalated calls and deescalate calls
- Handle marking customers as deceased
- Train new employees
- Help new employees with questions
- Handle business card questions and applications
- Help customers create accounts online
Customer Service Representative
Belmont pharmacy-Reidsville, NC
2022.03 - 2023.04
- Answered incoming phone calls promptly to avoid on-hold wait times, and addressed questions from customer
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Responded to customer requests for products, services and company information.
- Assisted customers with special order requests, and arranging merchandise pick-up.
- Provided information regarding charge accounts.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Cash Office Clerk
Lowes Foods-Reidsville, NC
2019.12 - 2022.03
- Trained cashier team in register operation and customer service procedures.
- Verified product prices and promotional signage to resolve discrepancies.
- Managed schedules, assignments, and breaks to maximize staffing levels.
- Delivered speedy and professional guest service.
- Assisted with tagging, facing, rotating, and replenishing stock for front-lane displays.
- Assisted cashiers with returns and price overrides.
- Prevented losses by watching for suspicious behavior.
- Answered incoming telephone calls to provide information and respond to questions.
- Maintained appearance of checkout area, directing cashiers
- Issues and verified cash drawers, completed daily sales reports, and reconciled cash drawers following shifts for consistent store closing.
- Assigned cart retrieval duties to maintain safety and organization in parking lot and cart storage areas.
- Delivered superior customer service and answered questions regarding product locations, pricing and promotions.
- Recaptured sales from dissatisfied customers using conflict mediation skills
- Kept customers happy by quickly processing payments and bagging purchases.
- Rang up customer items quickly and accurately using POS systems.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Handled incoming telephone calls, answered questions, and distributed messages to staff.
- Counted tills before and after shifts.
- Operated 10-key calculators and copy machines to perform calculations and produce documents.
- Satisfied customers through efficient payment processing and delivery coordination.
- Processed credit card payments and accurately handled cash.
- Answered customers questions about products, prices, and availability
Education
High school diploma -
Rockingham County High School
Skills
- Guest Services
- Conflict Management
- POS
- Problem solving
- Adaptability
- Teamwork
- Customer service
- Communication skills
- Schedule management
- Cash handling
- Cash management
- Sales
- Leadership
- Supervising experience
- Cash register
- Computer skills
- Time management
- Microsoft Office
- Microsoft Excel
- Time Management
- Training and mentoring
- Positive and Constructive Feedback
- Handling Escalations
Certification
Driver's License
Timeline
Customer Service Supervisor
Alorica-Greensboro, NC
2023.10 - Current
Customer Service Representative
Belmont pharmacy-Reidsville, NC
2022.03 - 2023.04
Cash Office Clerk
Lowes Foods-Reidsville, NC
2019.12 - 2022.03
High school diploma -
Rockingham County High School
Driver's License
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