Imani Marks
Greenville,MS
Summary
Developed exceptional communication and organizational skills in fast-paced healthcare environment, looking to transition into new field. Proficient in handling administrative duties and providing excellent customer service. Aims to leverage these transferable skills to make significant impact in new role.
Overview
6
6
years of professional experience
Work History
Medical Assistant/Receptionist
Delta Health System
12.2023 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Managed office bookkeeping with insurance billing and patient payments.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
Customer Service Representative
Startek USA
03.2023 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Lead Manager
Clean Juice
08.2022 - 12.2022
- Oversaw staff training programs to improve product knowledge, selling techniques, and customer service skills.
- Enhanced customer satisfaction by addressing and resolving complaints swiftly and professionally.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Manager
Wendys Restaurant
08.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Barista
Starbucks
05.2019 - 05.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Associate of Science - Medical Assisting
Keiser University
Fort Lauderdale, FL09-2024
Associate of Arts - General Education
Mississippi Delta Community College
Moorhead, MS05-2018
Skills
- Medical office procedures
- Customer relations
Timeline
Medical Assistant/Receptionist
Delta Health System
12.2023 - Current
Customer Service Representative
Startek USA
03.2023 - 09.2023
Store Lead Manager
Clean Juice
08.2022 - 12.2022
Assistant Manager
Wendys Restaurant
08.2019 - 12.2021
Barista
Starbucks
05.2019 - 05.2020
Associate of Science - Medical Assisting
Keiser University
Associate of Arts - General Education
Mississippi Delta Community College
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