Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Imani McDonald

Tampa,United States

Summary


Seasoned professional with a rich background as a School Safety Agent, Direct Support Professional, and Customer Service Representative, seeking an administrative role. My experience has cultivated skills in crisis management, empathy, and superb communication. I am proficient in time management, organization, and adept at navigating diverse, high-pressure situations. With a strong work ethic and unwavering dedication, I am ready to contribute my versatile skill set to enhance administrative operations and facilitate exceptional results for your organization. My adaptability and interpersonal skills position me as a valuable asset in collaborative team environments. I am committed to achieving operational excellence and fostering a positive workplace culture, making me an ideal fit for your administrative team.

Overview

7
7
years of professional experience
1
1
Certification

Work History

School Safety Agent

NYPD
04.2022 - Current
  • Supervises other School Safety Agents assigned to the facility; monitors their attendance and assigns their work; reports all disciplinary problems, attendance problems and line of duty incidents to the appropriate borough school security supervisor; reviews criminal incident reports and other forms prepared by subordinates for accuracy and completeness; completes required forms.
  • Ensures that all serious incidents are reported to higher supervision.
  • Responds to all emergency incidents and directs and coordinates appropriate response.
  • Maintains activity log and makes appropriate daily entries.
  • Confers with immediate supervisor, precinct school safety personnel and school administrators on all matters of mutual concern with regard to truancy, criminal activity and disorderly or otherwise unsafe conditions in the school facility or surrounding area.
  • Keeps subordinates informed of current trends and issues affecting local schools.

Direct Support Professional

Person Centered Care Services
06.2018 - 08.2020
  • Provided personal care, daily living assistance, and support to individuals with disabilities in a residential setting
  • Maintained accurate documentation of client progress and services provided
  • Assisted individuals with activities of daily living such as meal preparation, medications, bathing, and dressing
  • Transported individuals to and from appointments and activities.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.

Customer Service Representative

EZ Pass NY
04.2017 - 06.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Utilized multiple software programs such as Microsoft Office and customer service
    database programs
  • Excellent problem-solving and multitasking skills
    Followed up with customers to ensure satisfaction with their issues
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

High School Diploma -

East Stroudsburg North High School
Dingmans Ferry, PA

Skills

  • Crisis Management
  • Risk Management
  • Conflict Resolution
  • Communication
  • Time Management
  • Organizational Skills
  • Customer Service
  • Adaptability:

Certification


  • First Aid/CPR Certified
  • AED Certified

Timeline

School Safety Agent

NYPD
04.2022 - Current

Direct Support Professional

Person Centered Care Services
06.2018 - 08.2020

Customer Service Representative

EZ Pass NY
04.2017 - 06.2018

High School Diploma -

East Stroudsburg North High School

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Imani McDonald