Imani McNeill
West Orange,New Jersey
Summary
Detail-oriented Healthcare Administrative Professional with over six years of experience optimizing hospital operations and streamlining insurance workflows. Expertise in documentation accuracy, record review, and prior authorization support, with strong skills in Epic and EMR documentation. Proven ability to resolve insurance discrepancies and ensure regulatory compliance while maintaining confidentiality. Actively seeking opportunities in medical claims, compliance, risk management, and insurance operations.
Overview
2
2
years of professional experience
Work History
Patient Service Representative — Breast Surgery
RWJBarnabas Health
08.2025 - Current
- Ensured accurate surgical schedules and referrals, optimizing documentation compliance and efficiency.
- Improved patient charting accuracy by identifying and correcting errors pre-provider review.
- Prevented procedural delays by verifying insurance and resolving coverage discrepancies.
- Maintained strict adherence to HIPAA, departmental policies, and insurance payer requirements.
- Facilitated collaboration among surgeons, radiology, pathology, and insurance payers for seamless operations.
Medical Receptionist
SportsCare of America
08.2024 - 07.2025
- Streamlined administrative operations for efficient intake and payment processing.
- Ensured HIPAA compliance through meticulous EMR documentation management.
- Corrected documentation errors, enhancing claim readiness and accuracy.
- Facilitated patient account inquiries and managed billing communications effectively.
- Scheduled appointments and addressed patient inquiries to enhance service quality.
Emergency Room Technician
RWJUH Rahway
03.2024 - 07.2024
- Streamlined intake and triage processes to enhance regulatory workflow efficiency.
- Facilitated informed provider decision-making through accurate medical record management.
- Ensured precise documentation and billing to maximize operational accuracy.
- Upheld safety protocols while maintaining strict confidentiality standards.
Education
Bachelor of Applied Science - Health Services Management
Berkeley College
Woodland Park, NJ01.2027
Associate of Applied Science - Justice Studies
Berkeley College
Woodland Park, NJ05.2022
Skills
Medical Claims & Insurance Eligibility
Prior Authorization & Coverage Review
Documentation Accuracy & Health Information Management
Risk Identification & Issue Resolution
EMR Systems (Epic, Athena, eCW)
Timeline
Patient Service Representative — Breast Surgery
RWJBarnabas Health
08.2025 - Current
Medical Receptionist
SportsCare of America
08.2024 - 07.2025
Emergency Room Technician
RWJUH Rahway
03.2024 - 07.2024
Bachelor of Applied Science - Health Services Management
Berkeley College
Associate of Applied Science - Justice Studies
Berkeley College