Summary
Overview
Work History
Education
Skills
Timeline
Generic

Imani Mercado

Port Orange,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Experienced with managing front of house operations to elevate guest experiences. Utilizes leadership skills to guide teams and ensure seamless service. Track record of effective problem-solving and maintaining high standards in fast-paced environments.

Offering strong interpersonal skills and eagerness to grow in customer-facing role. Brings ability to quickly learn procedures and effectively assist customers and manage various tasks efficiently. Ready to use and develop communication and organizational skills in Front of House Clerk role.

Overview

4
4
years of professional experience

Work History

Clothing Reseller

Platoes Closet
02.2024 - 12.2024
  • Implemented targeted marketing strategies to attract new customers consistently.
  • Collaborated with team members to improve overall operations while maintaining a positive work environment.
  • Worked closely with fashion influencers and bloggers to increase brand visibility and reach wider audiences through collaborations.
  • Conducted market research to identify trends and popular brands, ensuring an up-to-date product offering.
  • Negotiated favorable terms with suppliers, resulting in cost savings for the business.
  • Handled customer inquiries promptly, resolving issues professionally to maintain satisfaction levels.
  • Established strong relationships with consignors, fostering trust and long-term partnerships.
  • Created visually appealing displays, enticing customers into the store and increasing foot traffic.
  • Analyzed customer trends and provided insights to improve customer experience.

Front of House Shift Team Leader

Panda Express
11.2020 - 05.2023
  • Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
  • Led a team of employees to ensure smooth operations during assigned shifts.
  • Championed process improvements that led to increased operational efficiency within the team''s tasks.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.

Education

Associate of Science - Cosmetology/barbering

Daytona State College
Daytona Beach, FL
02-2026

High School Diploma -

Atlantic High School
Port Orange, FL
05-2021

Skills

  • Product sourcing
  • Social media marketing
  • Customer engagement
  • Teamwork and collaboration
  • Friendly and helpful
  • Customer service
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Strong communication and interpersonal skills
  • Daily workflows
  • Team motivation
  • Excellent communication
  • Multitasking Abilities

Timeline

Clothing Reseller

Platoes Closet
02.2024 - 12.2024

Front of House Shift Team Leader

Panda Express
11.2020 - 05.2023

Associate of Science - Cosmetology/barbering

Daytona State College

High School Diploma -

Atlantic High School
Imani Mercado