Imani Moore
Charlotte,NC
Summary
Highly organized and personable Server with experience providing exceptional customer service in establishments ranging from casual dining to fine-dining restaurants. Offering cocktail knowledge, Wine knowledge and a superior work ethic.
Overview
5
5
years of professional experience
Work History
Server /Bartender
Sixty Vines
Charlotte, NC
08.2023 - Current
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Fin & Fino
Charlotte , NC
11.2022 - 08.2023
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server / Bartender
Yunta
Charlotte , NC
02.2022 - 11.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept bar presentable and well-stocked to meet customer needs.
Server
Gramercy Tavern
Manhattan, NY
08.2019 - 12.2021
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Rolled silverware, set up tables and polished glassware and silverware.
- Managed sections for smooth flow of guests and orders.
Education
Associate of Arts - Business Management & Marketing
Berkeley College
New York, NY09.2024
Skills
- Sales Techniques
- High-Volume Dining
- Sales Expertise
- Food and Beverage Pairings
- Wine Pairings
- Wine Service
- Point of Sale Operation
- Service Prioritization
- Suggestive Selling
Timeline
Server /Bartender
Sixty Vines
08.2023 - Current
Server
Fin & Fino
11.2022 - 08.2023
Server / Bartender
Yunta
02.2022 - 11.2022
Server
Gramercy Tavern
08.2019 - 12.2021
Associate of Arts - Business Management & Marketing
Berkeley College
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