Imani Moore
Charlotte,NC
Summary
Hospitality and event coordination professional with 5+ years of experience in luxury guest services and operations. Skilled in event planning, client relations, and staff leadership, with a proven ability to deliver seamless events, resolve issues quickly, and drive guest satisfaction. Recognized for cross-functional collaboration, cost efficiency, and consistently exceeding luxury brand standards.
Overview
7
7
years of professional experience
Work History
Lead Bartender & Event Coordinator
BIRD Pizzeria
08.2024 - Current
- Lead coordination and execution of private events, corporate functions, and luxury activations.
- Designed and delivered cocktail program strategies, menus, and event layouts to enhance guest experiences.
- Managed vendor logistics, inventory, and cost control for multiple event formats.
- Partnered with leadership teams to deliver seamless events, ensuring operational excellence from planning to post-event review.
- Oversaw event budgets and vendor contracts to ensure cost efficiency and alignment with luxury standards.
Lead Server Trainer
Sixty Vines
07.2023 - 01.2025
- Directed onboarding, training, and mentoring of new staff, emphasizing luxury service standards.
- Coordinated large group reservations with event planners to deliver high-end dining experiences.
- Developed training modules on upselling, guest recovery, and maintaining high-end standards.
Floor Manager
Seawolf
03.2019 - 10.2022
- Supervised and motivated a 20-member team in a high-volume, guest-focused operation.
- Oversaw daily inventory and ordering, aligning cost control with operational goals.
- Resolved escalated guest issues and coached staff on delivering polished, solution-oriented service.
Education
High School Diploma -
High School Of The Arts
Brooklyn , NYSkills
- Event & Operations Coordination
- Staff Leadership & Training
- Vendor & Client Relationship Management
- Collaborated cross-departmentally to ensure flawless execution
- Planned and executed corporate events, weddings, and private functions
- Managed event budgets, vendor contracts, and logistics
- Conflict Resolution
- Client Retention Strategies
Accomplishments
- Expanded community presence by launching private cocktail classes and mobile bartending services.
- Successfully trained and managed teams of up to 20 staff, ensuring consistency with luxury brand standards.
- Coordinated 15+ corporate and private events per month with up to 100 guests each.
- Improved guest satisfaction scores by 15% through training and service recovery initiatives.
- Reduced event costs by 10% through vendor negotiations and inventory management.
- Built long-term client relationships leading to repeat bookings.
Timeline
Lead Bartender & Event Coordinator
BIRD Pizzeria
08.2024 - Current
Lead Server Trainer
Sixty Vines
07.2023 - 01.2025
Floor Manager
Seawolf
03.2019 - 10.2022
High School Diploma -
High School Of The Arts
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