Imani N. Smith

I fed, bathe and gave medication to someone in need. It taught me different skills and the importance of companionship.

• Navigate chat support calls and email inquiries from customers to assist with new account set up, shipping status, refund and return status and troubleshooting
• Provide customer incentives to clients in the form of promotional discount codes and other compensation such as MVP cards
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership
• Trained new hires and transitioning team members to show leadership and teamwork skills

• Improved customer experience by giving my sincere condolences to people who have lost their loved ones
• Making it easy for customers to communicate their needs and wants for the funeral service
• Guaranteed obituaries and programs that I designed to make the service more personal, welcoming and heartwarming experience

• Greet incoming customers with a smile and searching for latest fashions and luxury items and thank exiting customers for shopping with the company
• Calmly manage and resolve customer situations during shopping and checkout, including disorderly customers, and medical emergencies
• Audit customer receipts and items in cart to mitigate theft and unauthorized removal of store products that have not been scanned
• Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies to management and leadership
• Ensures cleanliness of store's interior, exterior, restrooms, and all common areas that customers occupy
• Provides leadership, direction and assistance during an emergency, including office evaluation, administering first aid to employees with minor injuries
• Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers accurate responses