Imani Omar
Brooklyn,NY
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
Buffalo Wild Wings
01.2023 - 02.2025
- Create a welcoming and comfortable atmosphere while providing excellent customer service making customers want to return
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Warehouse Associate
Amazon Fulfillment Center
01.2022 - 08.2022
- Adhere to strict safety, quality, and fulfillment production standards
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Consistently lifted materials weighing as much as 75 pounds.
Server
Jimmy's
01.2020 - 12.2021
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
- Mastered menu knowledge, allowing for accurate order-taking and speedy service.
Cashier Lead
Staples
01.2017 - 01.2020
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Helped customers complete purchases, locate items, and join reward programs.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
Back of House Team Member
SAGE Center
10.2016 - 03.2017
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Unloaded and stocked kitchen supplies.
- Bussed tables, washed dishes and organized kitchen for prompt service.
- Collaborated with front of house staff to ensure seamless service and exceptional dining experience.
- Followed food safety practices and sanitation guidelines.
Education
High School -
John Jay School for Law
Brooklyn, NY06.2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Menu memorization
- High volume dining
- Team collaboration
Timeline
Server
Buffalo Wild Wings
01.2023 - 02.2025
Warehouse Associate
Amazon Fulfillment Center
01.2022 - 08.2022
Server
Jimmy's
01.2020 - 12.2021
Cashier Lead
Staples
01.2017 - 01.2020
Back of House Team Member
SAGE Center
10.2016 - 03.2017
High School -
John Jay School for Law
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