IMANI PERRY
Jacksonville
Summary
I am a seasoned professional with over 6.5 years of experience and a solid background in conflict resolution, customer communication, and order processing. I am eager to explore the opportunity to contribute to your team as a Customer Service Clerk or Case Manager, where I believe my skills can help foster positive customer experiences and support your organization’s goals.
Overview
13
13
years of professional experience
Work History
Court Program Specialist II
State of Florida- Fourth Judicial Circuit Court
06.2020 - Current
- Manage, review, and evaluate files for completeness.
- receive/return calls and emails to all litigants or other agency's
- Coordinating and tracking compliance of prose litigants.
- Assisting pro se/ self-represented litigants.
- Scheduling pro se cases for hearings on the Magistrate calendar.
- Identifying "cross-over" and related cases by searching the. Clerk of Courts computer database or CCIS.
- Coordinating cases with other divisions of the court.
- Providing information to the public through a "walk-in" service.
- Utilize automated computer programs to monitor and track the status of Court Program Specialists( i.e, ICMS and CMS)
- Assist in identifying issues, problems, and making recommendations for resolution involving Family Court Services and the Unified Family Court.
- Establishing and maintaining working relationships with other court personnel to achieve Family Court Services and Unified Family Court objectives in a coordinated manner( i.e Family Law Judges, Magistrates, Child Support Hearing Officers, Clerk of Courts Office, Domestic Relations Depository, and all assistants)
Intake Specialist
OPTIGEN
02.2019 - 05.2020
- Answer applicants' questions about benefits and claim procedures.
- Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
- Keep records of assigned cases, and prepare required reports.
- Creating prescription for renewal of patient supplies
- Trouble shooting with patients and their medical equipment that may occur
- Complete phone calls in a timely manner that is sufficient for the patient or doctor office
- Running eligibility for insurance
- Process orders for medical equipment to increase revenue
Special Service Associate
HOME DEPOT
09.2018 - 04.2019
- Returning merchandise
- Setting deliveries
- Took special orders in person and over the phone to generate sales plan
- Handled all incoming and outgoing correspondence
- Managed special service desk, including greeting vistors and responding to telephone and in-person requests for information
Shift Manager
MCDONALDS
09.2016 - 08.2018
- Wrote and submitted reports
- Directed and supervised staff performance
- Instructed staff on procedures for handling difficult transactions
- Processed paperwork
- Prepared and submitted nightly deposits
- Evaluated employee performance
Crew Trainer
MCDONALDS
05.2014 - 09.2016
- Motivate crew to work sufficiently
- Communicate to management on crew member, production and service issues
- Trained two to three new employees quarterly
- Monitored newly trained employees daily to ensure work stability
- Clean food preparation areas, cooking surfaces, and utensils.
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.
Crew Member
MCDONALDS
08.2012 - 05.2013
- Clean, stock, and restock workstations and display cases.
- Maintain sanitation, health, and safety standards in work areas.
- Cook and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
- Take food and drink orders and receive payment from customers.
- Cook the exact number of items ordered by each customer, working on several different orders simultaneously.
- Serve orders to customers at windows, counters, or tables.
- Operated cash registers with proficiency while maintaining responsibility for ringing up customers in a timely manner
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL05-2028
Associate of Arts - Pschology
Florida State College of Jacksonville
Jacksonville, FL05-2024
High School Diploma - undefined
JAMES S RICKARDS
TALLAHASSEE, FL05.2013
Skills
- Complex Problem Solving
- Negotiation
- People Mangement
- Service Orientation
- Cognitive Flexibility
- Ability to Work Under Pressure
- Emotional Intelligence
- Judgement & Decision Making
Timeline
Court Program Specialist II
State of Florida- Fourth Judicial Circuit Court
06.2020 - Current
Intake Specialist
OPTIGEN
02.2019 - 05.2020
Special Service Associate
HOME DEPOT
09.2018 - 04.2019
Shift Manager
MCDONALDS
09.2016 - 08.2018
Crew Trainer
MCDONALDS
05.2014 - 09.2016
Crew Member
MCDONALDS
08.2012 - 05.2013
High School Diploma - undefined
JAMES S RICKARDS
Bachelor of Arts - Psychology
University of North Florida
Associate of Arts - Pschology
Florida State College of Jacksonville
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