Imani Pitts
Philadelphia,PA
Summary
Dynamic Administrator Coordinator with a proven track record at Mazzoni Center, excelling in document management and customer engagement. Expertly streamlined scheduling and meeting planning, enhancing operational efficiency. Recognized for leadership in training staff and improving procedural compliance, ensuring a seamless experience for both clients and colleagues.
Overview
5
5
years of professional experience
Work History
Administrator Coordinator
Mazzoni Center
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Interacted with customers by phone, email, or in-person to provide Information
- Coordinated administrative tasks to enhance operational efficiency and support departmental goals.
- Managed scheduling and logistics for meetings, ensuring timely communication and resource availability.
- Developed and maintained filing systems to improve document retrieval and organization.
- Assisted in preparing reports, contributing to data accuracy and compliance with organizational standards.
Healthcare Customer Service Representative
SYKES
08.2023 - 09.2024
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly
- Promoted available products and services to customers during service account management, and order calls.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Assisted customers with inquiries regarding healthcare services and benefits.
- Navigated electronic health record systems to access patient information efficiently.
- Resolved customer issues by providing accurate information and support promptly.
- Collaborated with healthcare teams to ensure seamless service delivery for patients.
Account Maintenance Specialist
Vanguard
06.2020 - 07.2023
- Collaborated with off-site personnel to verify consistent information accessibility and improve customer experience.
- Provided account oversight, validating practices and verifying contract compliance.
- Developed and maintained strategic operational processes, streamlining customer experience and adding value to company.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to
- Assisted with account documentation and maintenance processes to ensure accuracy and compliance.
- Supported client inquiries by providing timely information and resolving issues effectively.
- Collaborated with team members to streamline account management procedures for improved efficiency.
- Learned and utilized CRM software to track account activities and update customer records.
Education
Bachelor of Science - Sociology
Indiana University of Pennsylvania
Indiana, Pennsylvania, PA05.2020
Skills
- Document management
- Meeting planning
- Report generation
- Scheduling expertise
- Time management
- Leadership and supervision
- Customer engagement
- File organization
- Inbound phone call handling
- Scheduling appointments
- Telephone reception
- Scheduling
Timeline
Administrator Coordinator
Mazzoni Center
09.2024 - Current
Healthcare Customer Service Representative
SYKES
08.2023 - 09.2024
Account Maintenance Specialist
Vanguard
06.2020 - 07.2023
Bachelor of Science - Sociology
Indiana University of Pennsylvania