IMANI R. CAFFEY
Columbus,OH
Summary
Motivated and detail-oriented Operations Supervisor with a solid foundation in managing day-to-day operations, coordinating teams, and ensuring smooth workflow in fast-paced environments. Skilled in scheduling, task delegation, and process optimization to improve operational efficiency. Strong communicator with experience providing leadership, training, and support to new team members while maintaining high standards of safety and quality. Ready to apply my hands-on experience and dedication to contributing to the success of a forward-thinking organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Ryder
Etna, OH
03.2024 - Current
- Managed daily operations, including personnel scheduling, task delegation, and progress monitoring, ensuring smooth workflows and operational efficiency.
- Provided leadership and mentorship to new hires, guiding them through key processes, and fostering team development.
- Ensured compliance with safety protocols, maintaining a secure and efficient workplace environment.
- Analyzed production, distribution, quality control, and inventory data, identifying opportunities for continuous improvement.
- Maintained communication with senior leadership and customers, offering updates on operational performance, and addressing concerns.
- Oversaw performance reviews, timesheets, and labor management, implementing corrective actions as necessary to optimize team performance.
Solutions Advisor
ADT
Obetz, OH
12.2022 - 01.2024
- Designed tailored security and automation solutions for small businesses, creating packages that addressed their unique needs and priorities.
- Explained the value of ADT's security and smart home solutions, providing in-depth product explanations, and recommending the most suitable options to customers.
- Assessed customer needs and delivered customized product recommendations, ensuring an optimal fit for their specific security and automation requirements.
- Maintained effective communication with customers via phone and email, responding promptly to inquiries, addressing concerns, and providing ongoing support.
CNA
Chosen Home Care Services
Reynoldsburg, OH
05.2015 - 01.2023
- Assisted clients with personal hygiene, including bathing (shower, tub, or bed baths), oral care, and hair and skin maintenance, to ensure comfort and dignity.
- Provided meal preparation and feeding assistance as needed, ensuring proper nutrition, and following dietary requirements.
- Performed errands and light housekeeping duties, maintaining a clean and organized living environment for patients.
- Monitored and documented patient status, promptly reporting any changes or complaints to the case manager to ensure appropriate care and response.
Administrative Secretary
Hands From Heaven LLC
Reynoldsburg, OH
08.2018 - 01.2019
- Managed incoming phone calls, directing them to the appropriate personnel, and ensuring timely responses to inquiries.
- Coordinated schedules and appointments, overseeing daily, weekly, and monthly agendas to optimize time management, and ensure smooth operations.
- Maintained accurate client and employee contact information, updating records as necessary to support seamless communication and organization.
- Developed and managed a comprehensive filing system, ensuring all documents were properly organized and easily accessible for staff.
Dietary Aid
Pataskala Oaks Care Center
Pataskala, OH
12.2017 - 07.2018
- Took resident meal orders, ensuring personalized service and dietary preferences were accurately recorded.
- Performed weekly and daily kitchen cleaning duties, maintaining a sanitary and organized environment in compliance with health and safety standards.
- Trained new employees, providing guidance on food preparation and kitchen procedures to ensure smooth operations.
- Prepared food and assisted with meal service, ensuring timely delivery to residents, set up dining room tables, and restocked coolers.
Education
Current Student -
Central Ohio Technical College
Newark, OH01.2021
Skills
- Communication
- KPI tracking
- Inventory coordination
- Quality assurance
- Performance monitoring
- Safety oversight
- Operational planning
- Customer relations
- Employee development
- Logistics management
- Data analysis
- Productivity management
- Microsoft Office
- Warehouse Management Systems
- Labor Management Systems
References
Available upon request
Volunteer Experience
- Youth to Youth, Columbus, OH
- Vineyard Community Church, Reynoldsburg, OH
Achievements Awards
- Dean’s List, Central State University, Wilberforce, OH, 08/2018
- Graduated with Honors, Life Skills Center, Columbus, OH, 06/2018
Certification
Certified Nursing Assistant. Certified 2018
CPR Certified
Timeline
Operations Supervisor
Ryder
03.2024 - Current
Solutions Advisor
ADT
12.2022 - 01.2024
Administrative Secretary
Hands From Heaven LLC
08.2018 - 01.2019
Dietary Aid
Pataskala Oaks Care Center
12.2017 - 07.2018
CNA
Chosen Home Care Services
05.2015 - 01.2023
Current Student -
Central Ohio Technical College
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