Summary
Overview
Work History
Education
Skills
Timeline
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Imani Robinson

Shreveport,LA

Summary

Results-driven professional with strong leadership skills and exceptional communication and active listening abilities. A quick learner and top performer in production, dedicated to optimizing processes and enhancing team performance in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Amazon Associate

Amazon
Shreveport, LA
08.2024 - Current
  • Process Guide for Consolidation with excellent SCC execution, time management and customer obession
  • Guided team members in the Consolidation department to ensure adherence to safety and operational standards.
  • Assisted in the training and onboarding of new employees, enhancing team productivity and cohesion.

Assistant Manager

Sonic
Shreveport, LA
10.2021 - 08.2024
  • Assisted in the development of new processes to improve customer service efficiency.
  • Resolved escalated complaints from customers in a timely manner.
  • Reviewed billing discrepancies with customers to resolve any payment issues.
  • Performed daily audits of customer accounts for accuracy and completeness.
  • Developed training materials for new employees related to customer service protocols.
  • Conducted regular performance reviews with team members to ensure quality standards are met.

Education

High School Diploma -

Glen Burnie High School
Glen Burnie, MD
06-2015

Skills

  • Attention to detail and back-tasked
  • Team building and motivation
  • Effective Communication
  • Evaluating performance data
  • Organization
  • Conflict Resolution

Timeline

Amazon Associate

Amazon
08.2024 - Current

Assistant Manager

Sonic
10.2021 - 08.2024

High School Diploma -

Glen Burnie High School

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Imani Robinson