IMANI SANDERS
Jacksonville
Summary
Relationship management professional. Proven ability to build and sustain client relationships while consistently meeting organizational goals. Recognized for teamwork, adaptability, and achieving results. Skilled in conflict resolution and effective communication.
Overview
9
9
years of professional experience
Work History
RELATIONSHIP SPECIALIST II
VYSTAR CREDIT UNION
12.2023 - 02.2025
- Improved the efficiency of communication channels between clients, team members, and stakeholders by streamlining processes.
- Leveraged data-driven insights to identify potential areas of improvement in account management processes, leading to enhanced client experiences.
- Provided timely and accurate information to clients regarding their accounts, transactions, and financial goals.
- Managed sensitive situations diplomatically while maintaining strict confidentiality standards in handling personal client information.
- Strengthened client relationships by addressing needs and providing personalized solutions.
Senior Personal Banker
PNC Bank
01.2021 - 02.2023
- Followed operational standards, promoting security, risk management and compliance
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
Customer Service Representative
CITI BANK NA
09.2018 - 12.2020
- Educated customers on variety of retail products and digital solutions, enhancing customer experience
- Helped customers open and close accounts, apply for loans and make sound financial decisions
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions
- Assisted with day to day transactions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Assisted clients with basic transactions (withdrawal, deposit/cash check, transfers, balance inquiry, payments and cash advances)
- Email any information on opening new accounts
- Answered transactional questions, stopped payments, and monitored any suspicious activity with accounts
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Resolved problems or discrepancies concerning customers accounts
Video Teller Specialist
BANK OF AMERICA
03.2016 - 09.2018
- Performed management duties
- Used the register and completed end of shift closing paperwork
- Made bank drops
- Assigned duties to rookie team members
- Oversaw employee training, coaching and performance evaluations
- Stocked inventory and processed shipment
Education
High school Diploma - Advance Placement, Honors, and Dual Enrollment courses
JEAN RIBAULT SENIOR HIGH
JACKSONVILLE, FL06.2015
Skills
- Time management
- Efficient in Microsoft Office
- Excellent communication
- Certified in Adobe Photoshop CS6
- Open-mindedness
- Team leadership
- Active learning
- Patience and tolerance
Timeline
RELATIONSHIP SPECIALIST II
VYSTAR CREDIT UNION
12.2023 - 02.2025
Senior Personal Banker
PNC Bank
01.2021 - 02.2023
Customer Service Representative
CITI BANK NA
09.2018 - 12.2020
Video Teller Specialist
BANK OF AMERICA
03.2016 - 09.2018
High school Diploma - Advance Placement, Honors, and Dual Enrollment courses
JEAN RIBAULT SENIOR HIGH
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