Summary
Overview
Work History
Education
Skills
Certification
Professional References
Work Availability
Accomplishments
Timeline
BusinessAnalyst

Imani Scott

Sumter

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level receptionist position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Active Duty Soldier

Department Of Defense Army
05.2018 - Current
  • Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
  • Contributed to successful military exercises through effective coordination and task delegation among team members.
  • Responded to and assisted in medical emergencies.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Participated in cross-functional initiatives aimed at enhancing overall operations and satisfaction levels.

Barista

Starbucks, Barista
01.2017 - 05.2018
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Participated in regular staff meetings to share feedback, discuss improvements, and stay informed about company updates.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Server

Outback Steakhouse
03.2016 - 01.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on standards and best practices.

Education

Associate Of General Studies - Communications

Central Texas College
Killeen, TX

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Verbal Communication
  • Active Listening
  • Calm Under Pressure
  • Multitasking Abilities
  • Dependable and Responsible
  • Flexible and Adaptable

Certification

  • 23 Apr 2019 - Combat Life Saver
  • 11 Feb 2020 - Integrated Financial Operations
  • 12 Feb 2020 - Understanding Psychological Health Conditions
  • 01 Sept 2023 - The Art and Science of Communication

Professional References

  • Charles Edmond, (803) 316-5543 Army Supervisor
  • Tiara Sprauve, (540) 316-8225 Army Supervisor
  • Tameka Daniels, (901) 264-7575 Army Supervisor

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Timeline

Active Duty Soldier

Department Of Defense Army
05.2018 - Current

Barista

Starbucks, Barista
01.2017 - 05.2018

Server

Outback Steakhouse
03.2016 - 01.2017

Associate Of General Studies - Communications

Central Texas College

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Imani Scott