Summary
Overview
Work History
Education
Skills
References
Community Involvement And Leadership
Additional Relevant Certifications
Timeline
Generic

Imani S. Gunn

Pooler,GA

Summary

Motivated and compassionate behavioral health professional with recent completion of the 40-hour Registered Behavior Technician (RBT) training, actively seeking an entry-level RBT position. Eager to apply strong communication, observational, and problem-solving skills to support behavior intervention plans and deliver high-quality, client-centered care under the supervision of a Board Certified Behavior Analyst (BCBA). Demonstrates a quick ability to learn and apply ABA principles, with proven experience adapting in fast-paced environments through diverse leadership, caregiving, and community roles. Committed to fostering therapeutic relationships, upholding ethical standards, and contributing to meaningful progress for clients with autism and developmental differences. Passionate about long-term goals including RBT certification and future BCBA licensure.

Overview

10
10
years of professional experience

Work History

Heritage Coordinator / Events Coordinator

Underground Tours Savannah/ Susie King Taylor House
Savannah, GA
06.2023 - Current
  • Organized curated exhibitions, executive events and local markets for up to 350+ Tourists. Assist with Historical Tours and Community Engagement initiative.
  • Organized documents, web design and other back office creation. promoted historic events, enhancing awareness.
  • Supported successful projects over 3 years, nationally recognized campaign to rename a public square, involving political and cultural advocacy.

Customer Service Officer

Amazon Logistics
Savannah, GA
10.2021 - 01.2024
  • Efficiently managed high volumes of incoming and outgoing shipments, ensuring meticulous record-keeping and systematic inventory organization to maintain operational accuracy.
  • Proactively identified and resolved complex shipping discrepancies and logistical challenges, minimizing delays and ensuring timely delivery.
  • Addressed customer inquiries and resolved complaints related to shipments with a focus on efficiency and positive resolution, demonstrating strong problem-solving and communication skills.

Business Success / Customer Support Advocate Hardware

Square INC
Atlanta, GA
11.2021 - 05.2023
  • Company Overview: Virtual - Atlanta, GA
  • Provided expert technical support and troubleshooting for complex hardware issues, ensuring seamless operations for a diverse client base including large restaurant accounts and small businesses.
  • Mitigated customer dissatisfaction by identifying underlying issues and executing targeted corrective actions.
  • Cross-sold and up-sold systems and business tools, contributing to company growth and client adoption of cashless solutions.
  • Secured an expert-level position within three months of initial employment, showcasing rapid skill acquisition and a strong capacity for advanced responsibilities.
  • Virtual - Atlanta, GA

Advance Medical Customer Service Review

Anthem Blue Cross Blue Shield
Savannah, GA
05.2018 - 01.2020
  • Successfully transitioned medical customer service skills to specialized medical and pharmaceutical pre-certification role within engineering departments and training organizations, showcasing the teams adaptability and flexibility to meet quality goals and achieve a consistent performance environment enhancing results.
  • Orchestrated and executed a 12-week new hire training program, involving the development of all instructional content and the expert facilitation of learning modules.
  • Managed correspondence with insurance companies, physicians, and patients, ensuring privacy and expedited processes.
  • Provided comprehensive oversight and coordination for intricate client cases, effectively navigating and collaborating with diverse stakeholders, including case managers and behavioral health systems.

Medical Customer Service Representative (Data Entry)

Anthem Blue Cross Blue Shield
Savannah, GA
04.2015 - 05.2018
  • Collected and accurately documented clinical notes and data from various channels into multiple applications.
  • Resolved complex claims, coverage benefits, and eligibility inquiries, providing professional and accurate information.
  • Complied with HIPPA regulations, maintaining strict confidentiality of personal and financial data.

Education

Bachelors of Science - Sociology, Concentration In Latin American & Caribbean studies, Biology Minor

Savannah State University
Savannah, GA
08.2025

Registered Behavior Technician (RBT) Training -

Autism Partners Foundation
06.2025

Quality Improvement Data Analysis Entry Certification -

PQI
01.2025

Associate of Arts - Business Management, Cosmetic Design

Savannah Technical College
Savannah, GA
06.2015

High School Diploma -

Windsor Forest High School
Savannah, GA
01.2011

Skills


  • Applied Behavior Analysis (ABA) implementation
  • Behavior intervention plan (BIP) adherence
  • Data collection and progress monitoring
  • Discrete Trial Training (DTT)
  • Natural Environment Teaching (NET)
  • Functional communication training (FCT)
  • Task analysis and prompting strategies
  • Behavior reduction techniques
  • Reinforcement strategies (positive/negative)
  • Crisis intervention and de-escalation
  • Skill acquisition programs
  • Pairing and rapport building with clients
  • Session documentation and reporting
  • One-on-one therapy for children with autism spectrum disorder (ASD)

References

  • Antonio Hampton, Chatham Apprentice Program Coordinator, 912-525-2237, Ahampton@stepupsavannah.org
  • Imani Poole, Social Worker and Community Health Services
  • Dr. Patt Gunn, Doctor of Histrionic Studies

Community Involvement And Leadership

  • Susan King Taylor Center for Jubilee – Board Member:
    Actively contributed to civic engagement efforts, including the successful campaign to rename Calhoun Square to Taylor Square, honoring Black historical legacy.
  • Savannah Drama Club – Leader & Choreographer
    Led performing arts initiatives for youth; organized and executed fundraising campaigns totaling $30,000. Mentored teens, developed creative ministries, and coordinated community-based events.
  • Doula of the Divine Agency & Atlanta Doula Collective – Trainee & Participant
    Completed 8-week business coaching and Comfort Measures training. Engaged in collaborative learning and leadership among community birth workers and maternal health advocates.
  • Windsor Forest High School Step Team – Captain
    Directed and choreographed routines for school-wide and regional events; promoted unity, discipline, and cultural expression through performance.
  • Saint Luke Missionary Baptist Church – Dance & Choir Ministry Leader
    Served as choreographer and instructor for the youth and adult dance ministries; led worship through movement and supported spiritual development through the arts.
  • Kwanzaa 365 – Board Member
    Promotes Afro-Caribbean and African-American heritage through cultural education, public performance, and event planning. Supports year-round community programs that center Black joy and tradition.

Additional Relevant Certifications

  • Certified Wombologist & End-of-Life Doula
    Trained in holistic womb care, ancestral healing, and emotional support during end-of-life transitions.
  • Certified Holistic Fertility Doula
    Specializing in fertility preparation, menstrual cycle awareness, and spiritual wellness for womb carriers.
  • Step Up Savannah – Apprenticeship Program Graduate
    Completed workforce development training in economic mobility, employability, and financial literacy.
  • UGA Expanded Food and Nutrition Education Program (EFNEP) – Graduate
    Completed nutrition and nurturing curriculum; trained in food safety, meal planning, and community wellness strategies.

Timeline

Heritage Coordinator / Events Coordinator

Underground Tours Savannah/ Susie King Taylor House
06.2023 - Current

Business Success / Customer Support Advocate Hardware

Square INC
11.2021 - 05.2023

Customer Service Officer

Amazon Logistics
10.2021 - 01.2024

Advance Medical Customer Service Review

Anthem Blue Cross Blue Shield
05.2018 - 01.2020

Medical Customer Service Representative (Data Entry)

Anthem Blue Cross Blue Shield
04.2015 - 05.2018

Bachelors of Science - Sociology, Concentration In Latin American & Caribbean studies, Biology Minor

Savannah State University

Registered Behavior Technician (RBT) Training -

Autism Partners Foundation

Quality Improvement Data Analysis Entry Certification -

PQI

Associate of Arts - Business Management, Cosmetic Design

Savannah Technical College

High School Diploma -

Windsor Forest High School