Imani Thomas
Baltimore,MD
Summary
Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
City Mail Carrier
United States Postal Service, USPS
02.2019 - Current
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Distributed mail on foot to residences and businesses, delivering to approximately 545 customers per shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Trained new employees on executing mail deliver and package handling as accurately and timely as possible .
Security Guard
Securitas Security Services USA
04.2020 - 11.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Supervisor
McDonald's Restaurant
09.2016 - 02.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- created schedules for the work weeks ahead
- cash handling of the safe and drop offs for the bank
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
Cashier Team Lead
Giant Food Stores
12.2012 - 09.2016
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained team members on cash register operation and cash handling.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Dietary Cook
Augsburg Village
06.2015 - 08.2016
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Followed standard recipes, menus and apportions according to established standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Provided nourishing and health-conscious food to customers under sanitary conditions.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Monitored food temperatures throughout preparation and serving process.
- Cooked meals according to administrative policies, health code regulations and food service standards.
Education
No Degree - Business
The Community College of Baltimore County
Catonsville, MDHigh School Diploma -
Franklin High School
Reisterstown, MD06.2014
Skills
- Mileage Documentation
- Order Fulfillment
- Device Scanning
- Road Construction
- Communications Strategies
- Safety Inspections
- Traffic Observations
- Microsoft Office
- Customer Satisfaction
- Change-Of-Address Orders
- Training Junior Team Members
- Documentation and Recordkeeping
- Daily Vehicle Inspections
Timeline
Security Guard
Securitas Security Services USA
04.2020 - 11.2021
City Mail Carrier
United States Postal Service, USPS
02.2019 - Current
Supervisor
McDonald's Restaurant
09.2016 - 02.2019
Dietary Cook
Augsburg Village
06.2015 - 08.2016
Cashier Team Lead
Giant Food Stores
12.2012 - 09.2016
No Degree - Business
The Community College of Baltimore County
High School Diploma -
Franklin High School
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