Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Imani Torrence

HINESVILLE

Summary

Professional administrative expert prepared to excel in executive support roles. Skilled in managing calendars, organizing meetings, and ensuring seamless office operations. Reliable team player with focus on achieving results and adapting to dynamic work environments. Proficient in communication, problem-solving, and maintaining confidentiality.

Overview

13
13
years of professional experience

Work History

Leasing Specialist

Holtzman Real Estate Services
01.2025 - Current
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively.
  • Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
  • Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
  • Set appointment times for individuals to tour facilities and see available units.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
  • Collected, completed, and processed lease applications.
  • Showed properties to potential tenants and answered questions regarding community.
  • Implemented policies and procedures that improved the overall leasing process while remaining compliant with local regulations.
  • Efficiently managed multiple priorities simultaneously while meeting tight deadlines in a fast-paced, high-pressure environment.
  • Maintained a lease to tenant conversion rate of over 54.3%, steadily decreasing vacancy rate.

Office Manager

Liberty Auction
04.2012 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Coached employees through day-to-day work and complex problems.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

HR Associate

XPO Logistics
11.2024 - 01.2025
  • Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
  • Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
  • Enhanced employee satisfaction by implementing effective talent acquisition strategies.
  • Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.

Administrative Assistant to the President

Municipal Technologies
03.2020 - 11.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Improved document organization allowing easy access to crucial files when needed.
  • Reduced time spent on routine administrative tasks through implementation of automated systems.
  • Demonstrated professionalism in all aspects of the role, maintaining a consistently positive attitude and fostering productive working relationships with colleagues and partners.
  • Developed positive relationships with internal staff and external partners through effective communication and collaboration.
  • Maintained confidentiality by handling sensitive documents and communications with discretion and care.
  • Collaborated on special projects as needed, offering valuable input based on extensive knowledge of company policies and procedures.

Paraprofessional

Liberty County School System
04.2018 - 10.2021
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Enhanced student support by delivering one-on-one and small group assistance in various subjects.
  • Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
  • Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
  • Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
  • Contributed to development of Individualized Education Programs (IEPs), tailoring education to student needs.
  • Assisted in organization of school events, contributing to vibrant school culture.

Education

Bachelor of Science - Business Administration

Western Governor's University
Salt Lake City, UT
05-2028

Skills

  • Fair housing policies
  • Telephone and email etiquette
  • Application processing
  • Conflict resolution
  • Project-based learning
  • Customer service
  • Office management
  • Organizational skills
  • Data entry
  • Computer skills
  • Customer and client relations
  • Clerical support

Timeline

Leasing Specialist

Holtzman Real Estate Services
01.2025 - Current

HR Associate

XPO Logistics
11.2024 - 01.2025

Administrative Assistant to the President

Municipal Technologies
03.2020 - 11.2024

Paraprofessional

Liberty County School System
04.2018 - 10.2021

Office Manager

Liberty Auction
04.2012 - Current

Bachelor of Science - Business Administration

Western Governor's University

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Imani Torrence