Craig McKinney
Chicago,Illinois
Summary
Proactive and meticulous operations and customer service expert with over 30 years of experience in customer service, sales and operations/logistic industries. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client success.
Overview
23
23
years of professional experience
Work History
Provision Agent
Southwest Airlines
11.2022 - Current
- Obtained knowledge on how to operate various pieces of equipment.
- Organized product needed each day to service assigned flights
- Tracked inbound flights to ensure servicing without delays
- Work with flight attendants to make sure aircrafts are stocked in compliance with company specifications
- Stay current on all FAA and company regulated training
- Maintain100% on-time flight departures with. zero callbacks for missing products
Independent Contractor
CMack Enterprises LLC
09.2020 - 11.2022
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
- Frequently inspected production area to verify proper equipment operation.
- Negotiated fees and contracts to reach mutually beneficial agreements with clients.
Operations Control Center Supervisor
Swissport
09.2019 - 09.2020
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Oversaw and improved ground handling for international flights through the efficient coordination of daily operations.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Directed training and retraining of employees to boost performance and enhance business results.
- Monitored team movement to 10 plus flights daily to meet and exceed unload and loading expectations
Assistant Director of Admissions
Lincoln College of Technology
01.2016 - 09.2019
- Assessed student's abilities and recommended degree programs to highlight strengths.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Identified and addressed concerns of incoming students and parents.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Organized college tours for graduating students and coordinated group visits from high schools.
- Reviewed and discussed new students' academic credentials, interests and educational goals.
- Developed new student orientation programs to build excitement around transfer and enrollment.
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Conducted seminars, workshops, and educational presentations for enrichment opportunities for students.
- Maintained full knowledge of institution's catalog to fully explain course offerings and select programs to best fit each potential student's needs and goals.
- Completed approximately 100 phone calls day to generate prospective students and guide students through admissions process.
- Exceeded goals through effective task prioritization and great work ethic.
High School Recruiter
Le Cordon Bleu
10.2011 - 01.2016
- Set and established relationships with culinary teachers, counselors and administrators at various high schools in Chicago Metro area
- Scheduled presentations at various high schools in Chicago Metro area
- Conducted at minimum of 3 presentations daily and gather inquiries for campus
- Achieved monthly goals and objectives of qualitative and quantitative metrics
- Assisted students through admissions process in accordance with all applicable federal and state regulations.
OPERATIONS MANAGER
FedEx Express
07.2000 - 11.2010
Education
Some College (No Degree) - Organizational Leadership
Indiana University - Purdue University Indianapolis
Indianapolis, INSome College (No Degree) - Accounting
Alcorn State University
Lorman, MSAssociate of Science - Liberal Arts And General Studies
Colorado Technical University
Colorado Springs, CO12.2015
Skills
- Management and leadership
- Public Relations
- Customer Service
- Team Leadership & Development
- Relationship Development and Management
- CRM, Supervision
- Program development and Project Management
- Sales and marketing
- Problem resolution
- Operational and process improvement
- Project Management
- Analytical and Critical Thinking
Timeline
Provision Agent
Southwest Airlines
11.2022 - Current
Independent Contractor
CMack Enterprises LLC
09.2020 - 11.2022
Operations Control Center Supervisor
Swissport
09.2019 - 09.2020
Assistant Director of Admissions
Lincoln College of Technology
01.2016 - 09.2019
High School Recruiter
Le Cordon Bleu
10.2011 - 01.2016
OPERATIONS MANAGER
FedEx Express
07.2000 - 11.2010
Some College (No Degree) - Organizational Leadership
Indiana University - Purdue University Indianapolis
Some College (No Degree) - Accounting
Alcorn State University
Associate of Science - Liberal Arts And General Studies
Colorado Technical University
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