Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Imani Turner

Tacoma

Summary

Dynamic and dedicated professional with extensive experience at Starbucks and Weatherly Inn, excelling in exceptional customer service and team leadership. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail, while efficiently operating espresso machines and managing cash handling procedures. Committed to fostering a positive team environment.Offering excellent interpersonal skills and genuine interest in every industry, eager to learn and develop in fast-paced environment. Contributes to team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in this role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Barista and Front Desk Attendant

Weatherly Inn
01.2024 - Current
  • Prepared and served coffee beverages following standardized recipes and quality guidelines.
  • Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
  • Assisted residents in selecting menu items, providing exceptional service and product knowledge.
  • Operated espresso machines and other brewing equipment efficiently to meet customer demand.
  • Managed the inventory and kept necessary materials in stock
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Shift Supervisor

Starbucks
11.2022 - 11.2023
  • Supervised daily operations, ensuring adherence to safety protocols and company policies.
  • Trained and mentored new staff on operational procedures and customer service standards.
  • Coordinated shift schedules, optimizing staff coverage to meet business demands.
  • Monitored inventory levels, facilitating timely replenishment of stock and supplies.
  • Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.

Server

Joes Station House and Grill
01.2022 - 07.2022
  • Managed food and beverage orders efficiently, minimizing wait times during peak hours.
  • Delivered exceptional customer service to ensure guest satisfaction and repeat business.
  • Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
  • Participated in team meetings to discuss service improvements and enhance overall guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

High School Diploma -

Normal Community High School
Normal, IL
06-2022

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Problem-solving
  • Opening and closing duties
  • Team leadership
  • Exceptional customer service
  • Decision-making
  • Espresso machine operation
  • Safe food handling
  • Beverage preparation

Certification

  • food handlers certificate
  • dementia specialty training
  • CPR certified
  • Managers food handlers certificate

Timeline

Barista and Front Desk Attendant

Weatherly Inn
01.2024 - Current

Shift Supervisor

Starbucks
11.2022 - 11.2023

Server

Joes Station House and Grill
01.2022 - 07.2022

High School Diploma -

Normal Community High School

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