Imani Vaughn
New Orleans,LA
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FRONT OFFICE MANAGER/RECEPTIONIST
Stretch Zone Uptown
New Orleans , LA
01.2022 - 07.2024
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Supporting, training, and supervising front office staff
- Maintaining an orderly appearance throughout the reception area
- Scheduling customers with staff members
- Monitoring inventory and ordering office supplies
- Preparing monthly management reports on customer feedback, bookings, and cancellations
- Updating files and records
- Enforcing all cash-handling, checking, and credit procedures
- Understanding the principles of sales and the ability to upsell services to guests.
DENTAL ASSISTANT/RECEPTIONIST
NOL Dental Studios
Kenner , LA
06.2021 - 01.2022
- Assist dentist during patient examinations and procedures
- Prepare and sterilize dental instruments and equipment
- Provide patient education on oral hygiene and post-treatment care
- Maintain accurate and confidential patient records
- Take and develop dental X-rays
- Ensure the cleanliness and organization of the dental operatory and other clinical areas
- Greet and check-in patients as they arrive
- Schedule and confirm patient appointments
- Process patient billing and manage insurance claims
- Maintain and update patient records and manage electronic health records (HER)
- Order and manage dental supplies and inventory.
LEAD PATIENT TRANSPORTER
Crothall
New Orleans , LA
09.2020 - 06.2021
- Transport patients to treatment units, testing units, operating rooms, or other areas using wheelchairs, stretchers, or moveable beds
- Control inventory of equipment used within the department
- Strategically planned methods to achieve operational goals and targets
- Facilitate transportation of specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel
- Execute investigations and report issues relating to patient care or conditions that might hinder patient well-being.
STUDIO COORDINATOR
Wax In The City
New Orleans , LA
01.2017 - 09.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Enforce safety, health, and security rules
- Manage staff, preparing work schedules and assigning specific duties
- Receive and count inventory items, and record data manually or using computer
- Purchase new or additional inventory, or prepare documents that provide for such purchases.
LEAD CASHIER
Ulta
New Orleans , LA
10.2017 - 01.2020
- Assist customers by providing information and resolving their complaints
- Process merchandise returns and exchanges
- Stock shelves, and mark prices on shelves and items
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
- Supervise others and provide on-the-job training.
Education
UNIVERSITY OF NEW ORLEANS
New Orleans, LASkills
- Problem-solving
- Active listening
- Adaptability to fast-paced environments
- Client Scheduling
- Office software-Epic
- Time Management
- Detail Oriented
- Organization
- Dental Radiographs
- Processing Insurance Claims
- Oral and writing communication
- Inventory Control
- Effective Multitasking
- Administrative Support
Certification
Cardiopulmonary Resuscitation (CPR)
Jobspecificskills
- Problem-solving
- Active listening
- Adaptability to fast-paced environments
- Client Scheduling
- Office software-Epic
- Time Management
- Detail Oriented
- Organization
- Dental Radiographs
- Processing Insurance Claims
References
- Sheila Bradley, (225)614-1144, Supervisor of Benefits (EBRPSS)
- Toni Davis, (225)225-0408, Administrative Secretary (EBR)
- Carlette Davis, (225)747-6317, CRA Administrator (Home Bank)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
FRONT OFFICE MANAGER/RECEPTIONIST
Stretch Zone Uptown
01.2022 - 07.2024
DENTAL ASSISTANT/RECEPTIONIST
NOL Dental Studios
06.2021 - 01.2022
LEAD PATIENT TRANSPORTER
Crothall
09.2020 - 06.2021
LEAD CASHIER
Ulta
10.2017 - 01.2020
STUDIO COORDINATOR
Wax In The City
01.2017 - 09.2020
Cardiopulmonary Resuscitation (CPR)
UNIVERSITY OF NEW ORLEANS
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