Imani Walker

•Administer medications, monitor treatment plans, and coordinate various fertility cycles, including in vitro fertilization (IVF) and intrauterine insemination (IUI), timed intercourse (TIC), and frozen embryo transfers (FET)

•Operate a variety of electronic platforms and troubleshoot office devices to ensure successful outcomes

• Facilitate effective communication via numerous daily phone calls and messaging applications

•Collaborate closely with physicians, embryologists, family building team, tissue logistics, and other healthcare professionals to develop individualized treatment plans, and obtain donor tissue specimens.

•Provide emotional support, education, and counseling to patients throughout their fertility journeys, addressing their concerns and offering guidance.

•Assist in the management of fertility-related emergencies and critical situations, demonstrating a calm and competent approach

•Maintain accurate and confidential patient records, ensuring compliance with healthcare regulations and clinic policies.

•Contribute to the continuous improvement of clinical protocols and patient care by participating in regular team meetings and training sessions.

•Safely preop and recover patients post procedures and ensure their stability before discharge.

•Received positive feedback and appreciation from patients for delivering compassionate and informative care.

• Provided optimum patient-centered care to clients in labor, high-risk triage, and postpartum

• Monitored and documented vital signs, patient education, levels of pain, and multiple assessments to ensure adequate health
• Collaborated with a multidisciplinary team for vaginal and cesarean deliveries
• Conducted routine assessments of cervical dilation and the induction of labor process

•Performed proper administration of intravenous medication and insertion/removal of urinary catheters

•Assisted anesthesiologists with epidural administration
• Identified and managed pre-eclampsia, gestational diabetes, hypertension, multiple gestation, hemorrhage, shoulder dystocia, umbilical cord prolapse, and other high-risk complications of pregnancy and the delivery process
• Interpreted Fetal Heart Rate (FHR) and contraction patterns on computerized monitor systems
• Managed care and delivery of fetal demises and other difficult deliveries

• Performed in the role of a patient or medical staff member to facilitate job training for physicians, nurses, and other healthcare professionals
• Followed scripting and direction to display signs/symptoms of various medical conditions
• Supported healthcare providers in learning the value of connection, empathy, and astute inquiry and assessment in patient care
• Provided healthcare professionals with debrief and performance ratings through the standardized Kalamazoo scale

• Provided an inclusive guest experience through interaction and intentional communication
• Utilized problem-solving and decision-making skills to positively impact the guest experience and resolve concerns
• Assisted with guest relations at the guest services desk, operated registers, and completed tasks with store owned mobile devices in order to process pick-up/drive-up orders
• Adhered to company protocol and health department standards to maintain cleanliness of the store owned Starbucks
• Collaborated with fellow team members to safely and correctly deliver beverage and food orders to guests in a timely manner