Imani Williams-Davis
Kettering,Ohio
Summary
Hardworking and enthusiastic Business/Sports Management student trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success, while maintaining a positive attitude.
Overview
8
8
years of professional experience
Work History
Catering Assistant
Rich Taste Catering Service
10.2022 - 02.2023
- Provided friendly, courteous service to create memorable moments for guests.
- Delivered catered food and supplies to facility for on-time set-up.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Arranged furniture and added decorations to assist in setting up for catering events.
Sports Marketing Assistant
Dayton Dragons Professional Baseball Team
02.2023 - Current
- Box Office window/office assistance, given VIP tours/field trip tours, sold 50/50 raffle tickets, generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Utilized Adobe Photoshop to design and create informational flyers and advertisements
- Utilized specialized software to capture and process data.
- Created and distributed surveys for data collection and analysis.
- Assisted with sponsor promotions
- Customer Service Booth Guest Services
- Dragons Den Team Store staff
- Game-day receptionist
- Promoting sponsor events
- Tracking and expanding databases
- Stadium and facilities preparation
- Ticket promotion and tabling
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Guided groups of up to 50 people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Balanced cash owed against number of tickets bought and took payment in exchange for ticket sales.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
Marketing Event Staff
Wright-Patt Credit Union
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Helped organize and manage successful events with attendance of over 100 people.
- Oversaw event operations to keep running smoothly.
- Assisted with event marketing activities, including creating promotional materials and managing social media campaigns.
Retail Sales Consultant
AT&T through Prime Communications
01.2021 - 09.2022
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Analyzed customer needs and issued a solution.
- Opened and closed stores.
- Created opportunities to gain premium sales and achieve personal and stores goals.
- Completed training courses and SKALE meetings for continued knowledge improvement.
- Increased sales and customer satisfaction through personalized servicing.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Located merchandise across various stores to address customer needs.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Implemented needs-assessment tools to identify demand for services and products.
- Managed and established business accounts with hundreds of individuals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
- Managed cash register after end of shift to balance and record accurate transactions.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Server/Lead Bartender
Buffalo Wild Wings
08.2021 - 12.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Closed out cash register and prepared cashier report at close of business.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Certified Crew Trainer
Chick-fil-A
01.2016 - 01.2021
- Train new and existing employees on back of house duties, including cooking, food quality and precautions and sanitation
- Maintain front and back of house duties, including, serving customers, operating the cash register, stocking items, maintaining the dining room, preparing food and beverages and cleaning the restaurant.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Upper Level Certified Trainer
Raising Canes
08.2019 - 01.2021
- Train new and existing employees in all aspects of restaurant operations
- Provide excellent service through front and back office duties, including serving customers, operating cash registers, maintaining front-of-house appearance and preparing orders.
- Monitored participant workflow and behaviors throughout training process.
- Documented attendance, participation and progress.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
Assistant Student Leadership Intern
CDF Freedom Schools
06.2018 - 07.2018
- Direct student participants, managed daily mealtime logistics, including coordinating students, preparing and serving food and beverages and completing daily inventory; provided administrative support to Student Leadership Interns.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Supported classroom maintenance and upkeep, organizing books and materials.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Led groups of children safely through variety of camp activities.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
Education
High School Diploma -
Kettering Fairmont High School
Kettering, OHBBA - Sports Management
University of Dayton
Dayton, OH02.2023
Associate of Business Administration - Sports Marketing and Business Administration
Sinclair Community College
05.2021
High School Diploma -
Miami Valley Career Technology Center
Clayton, OH05.2019
Skills
- Banquets and Catering
- Staff Training
- Table Preparation
- Venue Accommodations
- Food Safety
- Sales and Marketing Methods
- Sales Expertise
- Customer Service
Additional Information
- Awards and Activities: , Two-Time DECA Qualifier – 3rd Place - Quick Service Restaurant Management BPA Qualifier – 2nd Place - Small Business Management Team National Technical Honor Society Inductee Principal’s Award Recipient, Miami Valley Career Technology Center Sinclair Tech Prep Scholarship Recipient
Timeline
Sports Marketing Assistant
Dayton Dragons Professional Baseball Team
02.2023 - Current
Catering Assistant
Rich Taste Catering Service
10.2022 - 02.2023
Server/Lead Bartender
Buffalo Wild Wings
08.2021 - 12.2021
Retail Sales Consultant
AT&T through Prime Communications
01.2021 - 09.2022
Upper Level Certified Trainer
Raising Canes
08.2019 - 01.2021
Assistant Student Leadership Intern
CDF Freedom Schools
06.2018 - 07.2018
Certified Crew Trainer
Chick-fil-A
01.2016 - 01.2021
Marketing Event Staff
Wright-Patt Credit Union
High School Diploma -
Kettering Fairmont High School
BBA - Sports Management
University of Dayton
Associate of Business Administration - Sports Marketing and Business Administration
Sinclair Community College
High School Diploma -
Miami Valley Career Technology Center
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